Mohammed Darwesh
IT Support & Network Engineer | Hardware Troubleshooting | Automation & DevOps Skills
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About
Proactive IT Support Specialist with 2+ years' experience in system administration, network engineering, and hardware/software troubleshooting. Skilled in Python, JavaScript, Docker, Jenkins, and providing Tier 1-2 support in fast-paced environments. Adept at optimizing IT workflows and ensuring reliable infrastructure performance.
Experience
ICT Support Technician (Attachment) at Boltech Training Institute (2025-10 – 2025-12)
- Resolved 50+ hardware issues with 95% first-time fix rate.
- Installed/configured Windows & Linux across 30+ workstations.
- Reduced downtime by 30% via preventive maintenance & PC assembly.
- Provided Tier 1-2 support to 100+ end-users with detailed documentation.
Network Engineer (Intern) at Circuit Business Systems (2023-01 – 2023-04)
- Configured Cisco routers, switches, VLANs, and enterprise networks.
- Achieved 99.5% network uptime through diagnostics and monitoring.
- Implemented firewall and access control measures.
- Developed Python automation scripts reducing manual workload by 50%.
Education
BSc in Computer Science – Umma University (2021 – 2024)
Diploma in ICT – Umma University (2020 – 2020)
Certificate in ICT – Umma University (2019 – 2019)
