Mohammed Darwesh

Proactive IT Support Specialist with 2+ years' experience in system administration, network engineering, and hardware/software troubleshooting. Skilled in Python, JavaScript, Docker, Jenkins, and providing Tier 1-2 support in fast-paced environments. Adept at optimizing IT workflows and ensuring reliable infrastructure performance.

ICT Support Technician (Attachment) at Boltech Training Institute (2025-10 – 2025-12)

• Resolved 50+ hardware issues with 95% first-time fix rate.
• Installed/configured Windows & Linux across 30+ workstations.
• Reduced downtime by 30% via preventive maintenance & PC assembly.
• Provided Tier 1-2 support to 100+ end-users with detailed documentation.

Network Engineer (Intern) at Circuit Business Systems (2023-01 – 2023-04)

• Configured Cisco routers, switches, VLANs, and enterprise networks.
• Achieved 99.5% network uptime through diagnostics and monitoring.
• Implemented firewall and access control measures.
• Developed Python automation scripts reducing manual workload by 50%.

BSc in Computer Science – Umma University (2021 – 2024)

Diploma in ICT – Umma University (2020 – 2020)

Certificate in ICT – Umma University (2019 – 2019)