Mokaya Moraa

I studied linguistics, so I notice how people say things and how they land.

That habit has shaped my work: editing and reviewing research reports and academic papers at Josabu Smart Solutions, running the till at a busy Pizza Inn, and welcoming visitors, answering phones and managing schedules at the Kenya Motor Sports Federation. I keep records tidy, reply to emails properly and stay calm when a customer is unhappy. Recently I added virtual assistant and AI workflow skills through ALX Africa.

I'm open to any role where I can keep learning, take on more responsibility and grow my career.

Office Assistant and Research Consultant at Josabu Smart Solutions LTD (2023-08 – Present)

• Provided administrative and office support.
• Prepared, edited, and reviewed research reports and academic papers.
• Conducted data collection and literature reviews for research projects.
• Maintained accurate records and organized office documents.
• Coordinated communication with clients and team members.

Customer Service Team Member (Cashier) at Simbisa Brands LTD Kenya (Pizza Inn Shop) (2022-01 – 2023-06)

• Served customers and processed cash and electronic payments.
• Responded to customer inquiries and resolved complaints professionally.
• Prepared food orders while maintaining quality and hygiene standards.
• Managed point-of-sale (POS) transactions and balanced cash receipts.
• Maintained cleanliness and supported daily shop operations.

Receptionist and Customer Service Attendant (Internship) at Kenya Motor Sports Federation (KMSF) LTD (2020-01 – 2020-08)

• Received and assisted visitors at the front office.
• Handled telephone calls, emails, and customer inquiries.
• Scheduled appointments and managed correspondence.
• Maintained filing systems and office records.
• Provided administrative support to various departments.

Bachelor of Arts in Linguistics – Moi University (2015 – 2021)

Kenya Certificate of Secondary Education (KCSE) – Bright star High School (2010 – 2014)

Kenya Certificate of Primary Education (KCPE) – Mwiki Good hope Academy (2001 – 2009)