Mollinter Akinyi

Mini shop attendant

Nairobi, Nairobi AreaMember since June 6, 2023

Hotel room care (cleaning, preparation)Event managementServing and waiting tablesRoom serviceReceiving and welcoming guestsHotel managementCustomer comfort and safetyCleaning and Bed making

About

I am a polite and humble person. I am honest since I was able to keep financial records and the school fees of students. I have experience working as part of a team and individually. I respect time and therefore am a good time manager.

Experience

Mini shop attendant

(2025-01)

Attending to customers
Dealing with customer complains
Stock taking, receiving orders
Book keeping and record keeping
Checking on quality and quantity of items receives

Attendant - CYBER CAFE

(2023-12 - 2024-08)

Dealing with customer complains
printing of documents, scanning and photocopying of documents

Front office, waitress - Diani reef resort and spa

(2022-05 - 2022-08)

At Diani Reef resort and spa, I did my internship in which I was able to create customer rapport in handling guest complains in front office, showing guests their rooms and briefing them about the hotel activities. At food and beverage I was able to interact with guest at a professional level and learn that the guest are always right. As a hotelier guest satisfaction is the key, table setting is very important to understand in which I was to do all the mis en place without supervision.

Waitress, store keeper, housekeeping - Neptune beach resort and spa

(2020-01 - 2020-03)

In Neptune beach resort, I worked at the following departments: housekeeping and laundry operations, restaurants, stores and bar. I was able to gain new skills in each of the departments, creating a good rapport with guests which is the key, since in hotel industry customer satisfaction is very important. I have also worked at the school's restaurant as part of training experience.

Receptionist - Destiny college of beauty and hairdressing

(2016-09 - 2017-01)

I worked as a receptionist in Destiny college of beauty and hairdressing. My duty was to receive and interact with guests, keep records of students finances, students attendance record.