Monica Agit

Hardworking, highly motivated professional experienced in overseeing and coordinating organizational operations across multiple departments. Well-versed in process optimization, performance management, and team coordination. Adept at developing and implementing strategies to improve efficiency, reduce costs and increase profitability. A motivated, collaborative leader with excellent problem-solving, communication and interpersonal skills.

Intern - Ministry of Information - Homabay

(2012-05 - 2012-08)

• Gained experience, exposure and knowledge of career-specific procedures and systems.
• Developed strong organizational and time management skills by completing multiple tasks simultaneously.

Freelance Journalist - Ministry of Information - Homabay

(2012-09 - 2013-12)

• Developed strong relationships with sources in order to obtain accurate information for stories.
• Collaborated with editors to develop story ideas and ensure all deadlines were met.
• Utilized social media channels to promote stories and engage readers.

Freelance Journalist - Citizen Newspaper

(2014-05 - 2015-01)

A publication from the Ministry of Information.

Shop Manager - Bboxx Capital Kenya Ltd - Homabay

(2015-05 - 2016-02)

• Responsible for recruiting, training and supervising sales team.
• Maintaining statistical and financial records.
• Performing market research survey on customer needs and requirements as well as information on new products.
• Dealing with customer queries and complaints.
• Maximizing profitability, setting and meeting sales targets by motivating staff to do so.
• Liaising with the head office.

Retail Supervisor - Bboxx Capital Kenya

(2016-03 - 2022-09)

• Recruited and retained top talent, with focus on completing timely performance.
• Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
• Trained newly hired sales agents in up selling techniques, customer relation and portfolio management, bolstering job expertise within 3 months.
• Trained team members in successful strategies to meet operational and sales targets.
• Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
• Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by 25%.
• Effectively allocated tasks during high traffic times to keep operations running smoothly and employees focused.
• Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
• Built effective retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.

Field Operations Warehouse Officer - Burn Manufacturing Kenya Limited

(2022-11 - 2023-12)

• Assist in managing inventory/stock control eg ensuring all units including swap units are managed well.
• Maintain a clean and organized warehouse environment.
• Budget management.
• Assist come up with cost reduction strategies.
• Ensures daily coordination of activities such as distribution efficiency to align with the company goals and timelines e.g. (all sellable/swaps units are delivered to the customers).
• Ensure all incoming shipments were accurately received, stored, labeled and tracked in accordance with company policies.
• Process paperwork associated with receiving and shipping operations.

Field Operations Supervisor - Burn Manufacturing USA LLC

(2024-01 - 2026-03)

• Oversees daily activities providing guidance and support to teams.
• Directly supervises field-based staff, ensuring tasks are completed efficiently.
• Overall Inventory Management.
• Investigate customer complaints related to services rendered in order to resolve disputes quickly and fairly.
• Supervise daily operations of field personnel including assigning tasks, monitoring progress and evaluating performance.

Diploma - Public Relations - University of Nairobi (2011-01)

Certificate - Public Relations - University of Nairobi (2010-01)

Certificate - Proficiency in Insurance - College of Insurance (2013-08)

Certificate - Computer Applications and Operations - Kamaria Institute of Professional Studies (2012-01)

K.C.S.E - Ombogo Girls Academy (2008-01)

K.C.P.E - Lion Hill Primary (2004-01)