Intern - Ministry of Information - Homabay
(2012-05 - 2012-08)
- Gained experience, exposure and knowledge of career-specific procedures and systems.
- Developed strong organizational and time management skills by completing multiple tasks simultaneously.
Freelance Journalist - Ministry of Information - Homabay
(2012-09 - 2013-12)
- Developed strong relationships with sources in order to obtain accurate information for stories.
- Collaborated with editors to develop story ideas and ensure all deadlines were met.
- Utilized social media channels to promote stories and engage readers.
Freelance Journalist - Citizen Newspaper
(2014-05 - 2015-01)
A publication from the Ministry of Information.
Shop Manager - Bboxx Capital Kenya Ltd - Homabay
(2015-05 - 2016-02)
- Responsible for recruiting, training and supervising sales team.
- Maintaining statistical and financial records.
- Performing market research survey on customer needs and requirements as well as information on new products.
- Dealing with customer queries and complaints.
- Maximizing profitability, setting and meeting sales targets by motivating staff to do so.
- Liaising with the head office.
Retail Supervisor - Bboxx Capital Kenya
(2016-03 - 2022-09)
- Recruited and retained top talent, with focus on completing timely performance.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Trained newly hired sales agents in up selling techniques, customer relation and portfolio management, bolstering job expertise within 3 months.
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by 25%.
- Effectively allocated tasks during high traffic times to keep operations running smoothly and employees focused.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Built effective retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
Field Operations Warehouse Officer - Burn Manufacturing Kenya Limited
(2022-11 - 2023-12)
- Assist in managing inventory/stock control eg ensuring all units including swap units are managed well.
- Maintain a clean and organized warehouse environment.
- Budget management.
- Assist come up with cost reduction strategies.
- Ensures daily coordination of activities such as distribution efficiency to align with the company goals and timelines e.g. (all sellable/swaps units are delivered to the customers).
- Ensure all incoming shipments were accurately received, stored, labeled and tracked in accordance with company policies.
- Process paperwork associated with receiving and shipping operations.
Field Operations Supervisor - Burn Manufacturing USA LLC
(2024-01 - 2026-03)
- Oversees daily activities providing guidance and support to teams.
- Directly supervises field-based staff, ensuring tasks are completed efficiently.
- Overall Inventory Management.
- Investigate customer complaints related to services rendered in order to resolve disputes quickly and fairly.
- Supervise daily operations of field personnel including assigning tasks, monitoring progress and evaluating performance.
