Receptionist at Hylise Hotel (2024-07 – Present)
- Welcome guests and manage check-ins, check-outs, and reservations using hotel management systems.
- Handle guest inquiries via phone, email, and walk-ins, ensuring timely and accurate responses.
- Coordinate room allocations and communicate with housekeeping to ensure room readiness.
- Address and resolve guest complaints or escalate to management when necessary.
- Process payments, issue receipts, and maintain accurate daily financial and guest records.
- Provide guests with information on hotel facilities, services, and local recommendations.
- Monitor lobby operations, guest flow, and service standards.
- Upsell hotel services and support booking confirmations.
- Ensure adherence to hotel policies, guest confidentiality, and professional service delivery.
Receptionist at The Kentmere Club (2023-11 – 2025-10)
- Respond to guest inquiries via phone, email, and in-person.
- Resolve guest complaints and escalate complex issues when required.
- Process guest check-ins, check-outs, and service requests.
- Maintain accurate guest records and transactions in Fidelio.
- Follow up with guests to confirm satisfaction.
- Collaborate with internal teams to resolve guest concerns.
- Offer hotel service information and local recommendations.
Receptionist at Osotua Luxury Club (2022-04 – 2023-11)
- Managed guest check-ins and inquiries professionally.
- Handled complaints and provided timely solutions.
- Processed guest bills, payments, and account updates.
- Assisted with luggage handling, wake-up calls, and guest requests.
- Maintained accurate billing and documentation.
Receptionist at Peppercorn Resort (2022-01 – 2022-04)
- Handled guest inquiries via phone and email.
- Processed reservations, bookings, and daily reports.
- Responded to guest issues and ensured proper follow-up.
- Maintained communication logs and guest details.
Receptionist/Cashier at The Nest Boutique Hotel (2021-09 – 2021-11)
- Welcomed guests and addressed service needs.
- Processed payments and prepared daily financial reports.
- Managed customer calls and forwarded guest queries.
- Resolved concerns through coordination with departments.
Trainee at Enashipai Resort & Spa (2021-03 – 2021-06)
- Assisted guests with inquiries and complaints.
- Processed check-ins, check-outs, and guest requests.
- Documented guest interactions and supported lost & found procedures.
- Coordinated with various departments to ensure smooth service delivery.
Trainee at Heritage Resort (2021-01 – 2021-03)
- Provided front office customer support.
- Maintained records and handled room key issuance.
- Assisted in housekeeping, stores, and food service departments.
