Monicah Jamby

Highly organized and detail-oriented administrative, executive support and operations professional with a Bachelor of Science in Health Records and Information Management and experience in administration, records management, coordination, stakeholder communication, customer service, data management and office operations. Skilled in managing schedules, coordinating meetings, tracking follow-ups, maintaining accurate documentation, supporting management and handling multiple priorities. Excellent written and verbal English communication skills, strong problem-solving ability, discretion and accountability.

Comfortable using Microsoft Office, digital productivity platforms and AI-enabled tools to improve efficiency.

Lecturer / Trainer at JODAN COLLEGE OF TECHNOLOGY – THIKA, KIAMBU (2024-01 – Present)

• Plan and coordinate daily teaching, training and administrative activities while managing multiple competing priorities and deadlines.
• Coordinate meetings, training activities and communication between students, colleagues and management.
• Prepare lesson plans, assessments, examinations, reports and professional documentation.
• Supervise research projects and monitor progress, deadlines and submissions.
• Organize and maintain accurate academic and administrative records.
• Use Microsoft Word, Excel, PowerPoint, Outlook and digital tools to improve productivity.

Administrative & Executive Assistant at RESORTS AND CITIES – NAIROBI (2015-01 – 2019-02)

Executive Assistant and Administrative Assistant responsibilities

• Manage calendars, appointments and scheduling priorities to support smooth daily operations.
• Coordinate meetings with internal and external stakeholders, including scheduling, confirmations and preparation of required documents.
• Manage professional email and telephone communication and ensure timely responses and follow-ups.
• Track action items arising from meetings and follow up with responsible persons to ensure completion.
• Coordinate stakeholder communications and maintain professional relationships with internal and external contacts.
• Arrange and coordinate travel logistics, appointments and related administrative requirements when required.
• Support planning and coordination of events, meetings and organizational activities.
• Prepare meeting agendas, minutes, reports, presentations, correspondence and briefing documents.
• Maintain accurate and confidential executive documentation and information.
• Anticipate administrative needs, identify potential challenges and proactively recommend practical solutions.
• Manage multiple priorities and changing schedules while maintaining accuracy and professionalism.
• Support management with day-to-day coordination, planning and administrative workflows.
• Maintain confidentiality when handling sensitive management, client and organizational information.
• Use Microsoft Office, digital communication platforms and AI-enabled productivity tools to improve efficiency and organization.
• Work independently, prioritize tasks and maintain accountability for deadlines and assigned responsibilities.
• Provide general administrative support to management and the organization.
• Handle incoming calls, emails, enquiries and correspondence professionally.
• Prepare letters, reports, spreadsheets, presentations and other administrative documents.
• Organize and maintain office documents, files and electronic records.
• Schedule appointments and assist with coordination of meetings and office activities.
• Maintain accurate databases, spreadsheets and administrative records.
• Coordinate communication between staff, management, clients and other stakeholders.
• Monitor pending administrative tasks and follow up to ensure timely completion.
• Assist with event planning, meeting preparation and logistical arrangements.
• Perform data entry, document preparation and information management accurately.
• Support day-to-day office operations and ensure administrative activities run efficiently.
• Assist with coordinating supplies, documents, venues and other logistical requirements.
• Respond to requests and provide timely administrative assistance to staff and stakeholders.
• Manage competing administrative priorities while maintaining attention to detail.
• Maintain professional standards, confidentiality and accountability in all assigned duties.

Administrative Assistant at MWANGAZA TRUST LTD (2014-12 – 2014-12)

• Provided day-to-day administrative and operational support.
• Managed office documentation, correspondence, records and filing systems.
• Responded to telephone calls, emails and enquiries professionally.
• Assisted with scheduling meetings, appointments and office activities.
• Prepared letters, reports, spreadsheets, presentations and other administrative documents.
• Maintained accurate records and databases.
• Coordinated communication between staff, management and external stakeholders.

Bachelor of Science in Health Records & Information Management – KENYATTA UNIVERSITY (2015 – 2017)

Diploma in Health Records Management – KENYA MEDICAL TRAINING COLLEGE (KMTC) (2012 – 2014)