IT Specialist | Virtual Assistant
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I am a versatile professional, blending IT expertise and virtual assistance. With a strong background in Information Technology, I bring technical prowess, ensuring smooth operations and problem-solving in the digital realm. As a dedicated Virtual Assistant, I am committed to enhancing productivity and efficiency, offering administrative support, and helping clients navigate the complexities of the online landscape.
With a passion for technology and a knack for organization, I am here to streamline tasks, manage digital workflows, and bridge the gap between IT solutions and administrative excellence.
2022 Feb- 2023 May
IT ASSISTANT, RAFODE LIMITED,
● Network and Security Management.
● System development and data storage.
● Monitoring and providing user-level technical support for the end user,
computer, and printers.
● Providing user-level training on the daily application used.
● Communicated company policies empathically and patiently to provide excellent customer service.
● User management and network management
● Social media management. Digital marketing and website updates.
● Data entry and data analysis
2021 Jan- 2021 Dec
Intern, Kenya Revenue Authority, EMBU
● Update and installation of software
● Maintenance of servers and routers
● Troubleshoot network and computer-related issues.
● Local Area Network (LAN) cabling.
● Problem management in challenges encountered by the use of ICT assets and tools
● Knowledge management, Asset, and Network management
● User support in applications used in day-to-day activities
BSc. Information Science (Information
2016 – 2020
Introduction to Cybersecurity, Cisco
AWS re/Start, Azubi Africa 2022
Jobberman Soft-Skills Training 2022
