Morine Mwangi

Experienced Psychologist with a demonstrated history of working in different industries. Skilled with good interpersonal relationships, Sales & Marketing skills, Customer service support and great communication skills. Strong community and social services professional interested in Mental Health Awareness and Community Outreach, with a Bachelor's Degree focused in Psychology from KENYATTA UNIVERSITY

Call center international (CCI)

Call Centre representative (Apr 2023- Feb 2024)

• Offering Customer Service and Customer Support while handling Inbound calls, outbound calls, agent care and screening and allocation in the MKOPA campaign.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Streamlined call centre processes for improved efficiency and reduced wait times.
• Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.

2016- 2022: Bachelor of Arts (Psychology) in Kenyatta University GPA 64(Second Class Upper)

2012-2015: Kamahuha girls high school KCSE mean grade B+ (plus)

2004-2011: Kibutha Boarding school