Moses Kesis
CUSTOMER SERVICE REPRESENTATIVE
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About
My name is MOSES KESIS MENGWA, a degree graduate from Moi University having graduated in the year 2013 with bachelor's degree in tourism management As a highly competent admin in charge of patient care at Royal Gardens Hospital Kitale, Hotel Operations supervisor, Hotel customer care at Skynest County hotel, and Hotel supervisor at White Elephant Sea & Resort, I would bring a service-focused and hard working attitude to your establishment. In my previous position, I maintained an efficient friendly work environment while serving discerning clientele. I have a knack for problem solving and work well independently and with little oversight.
I am neat, organized and adept at conflict resolution. I am a self-starter and excel at managing tasks in a fast-paced environment and delivering exceptional service. Furthermore, I am familiar with several types of property management system software and learn new programs and procedures quickly.
Experience
- September 2022 upto date: Administrator, patient care Royal Gardens Hospital KITALE.
- September 2020 To September 2022: Front Office/Food and Beverage Manager.
- Match 2019 to September 2020: Receptionist at Skynest Hotel, Kitale.
- November 2018 - February 2019: HOTEL SUPERVISOR, White Elephant Sea & Art Lodge.
- April - November 2018: Ministry Of Education, Gunited Program as Volunteer Graduate Assistant
- August 2014 - December 2017: Part Time Diploma Lecturer at Moi University
- April 2013 - April 2014: Restaurant Supervisor at Bobbies Restaurant and Lounge.
- May - August 2012: Three Months Internship Prpgram at Sai Eden Roc Hotel Malindi
- May - August 2011: Three Months Internship Program at Eden Roc Hotel Malindi.
Education
2014 Sep - To date: Masters degree in Tourism Destination Management
2009 Aug - 2013 Sept:
BACHELOR OF TOURISM MANAGEMENT SECOND CLASS
INSTITUTION: Moi University
2010 - Introduction to Information Communication Technology INSTITUTION: East Africa Vision Institute
2005 Feb - 2008 Nov: KENYA CERTIFICATE OF SECONDARY EDUCATION (KCSE). MEAN GRADE: (C+) INSTITUTION: Kapsokwony Boys High School
2004 - (KENYA CERTIFICATE OF PRIMARY EDUCATION) KCPE: MEAN GRADE: (B PLAIN)
INSTITUTION: Kaboywo FYM primary School