Site Manager at Century Cinemax Ltd (2026-01 – Present)
- Oversee end-to-end cinema operations, ensuring seamless delivery across box office, concessions, projection, customer service, housekeeping, maintenance, and facilities management.
- Lead, coach, and manage a multidisciplinary team, fostering a high-performance and customer-centric culture.
- Manage inventory and asset controls for concessions, retail stock, consumables, and operational equipment to ensure stock accuracy and minimize losses.
- Drive financial performance through effective budgeting, cost control, cash management, daily reconciliations, and revenue optimization initiatives.
- Monitor and analyze operational and commercial KPIs through daily sales, box office, exhibitor, inventory, and management reports to support informed decision-making.
- Ensure exceptional customer experience by maintaining high service standards and promptly resolving operational and customer-related issues.
- Coordinate film scheduling, projection operations, and special events to deliver a seamless cinema experience.
- Maintain compliance with company policies, health and safety regulations, and operational standards across all functions.
- Collaborate with internal and external stakeholders, including suppliers, mall management, distributors, and support teams, to enhance operational efficiency.
- Identify and implement continuous improvement initiatives to optimize processes, strengthen controls, and drive sustainable business growth.
Inventory Lead at Sayen Supermarket Ltd (2025-10 – Present)
- Directed end-to-end inventory operations across multiple departments, ensuring optimal stock levels, accuracy, and compliance.
- Led routine stock controls—including daily cycle counts, weekly audits, and monthly stocktakes achieving high inventory accuracy and timely variance resolution.
- Oversaw receiving and dispatch processes, verifying product quality, documentation, and adherence to FIFO/FEFO standards.
- Implemented strong loss-prevention measures, reducing risks related to shrinkage, pilferage, mispricing, and product expiries.
- Produced comprehensive inventory reports (movement, variance, aging, wastage) to support procurement, pricing, and sales decisions.
- Supervised and developed a team of inventory staff, ensuring adherence to SOPs and efficient stock flow across departments.
- Managed inventory systems by posting GRNs, adjustments, transfers, and write-offs while resolving barcode and item-code discrepancies.
- Collaborated with procurement, finance, and operations to streamline processes and support business-wide efficiency.
- Ensured effective shelf replenishment, timely stock allocation for promotions, and fast resolution of store stock queries.
Operations Manager at Smart Pay Network (2025-01 – 2025-09)
- Develop and oversee the implementation of the Smart Pay operations framework, including process flows, policies, and procedures.
- Manage the end-to-end operations of the Smart Pay sales and integration team, mobile wallet, smart devices inventory, logistic and delivery including merchant in-store deployment, onboarding, transaction processing, dispute resolution, and customer support.
- Establish and maintain the necessary infrastructure, systems, and tools to ensure efficient and scalable operations.
- Oversee the recruitment, training, and management of the sales operational team, including field tech staff sales tech, integration tech and support agents implement robust quality assurance processes to monitor and continuously improve the user experience.
- Analyze operational data and metrics to identify areas for optimization and process improvements.
- Collaborate with the Technology team to ensure seamless integration between the mobile wallet platform and smart devices.
- Manage the logistics and supply chain for the deployment and maintenance of Smart Pay point-of-sale (POS) devices Develop and execute the merchant onboarding and support strategy to drive widespread adoption of the Smart Pay ecosystem.
- Ensure the SmartPay operations remain compliant with all relevant regulations and industry standards.
- Continuously monitor industry trends and best practices to identify opportunities for operational innovation and competitive advantage.
Inventory Specialist – (Independent Contractor) at Copia Kenya Limited (2024-06 – 2024-12)
Under Administration
- Supported the liquidation process by coordinating clearance sales of inventory and company assets.
- Prepared daily and monthly clearance sales reports and conducted regular stock takes to ensure accurate tracking during liquidation.
- Compiled and submitted monthly VAT return computations to ensure timely and compliant filings.
- Engaged internal and external stakeholders to negotiate favorable terms and pricing for asset and stock disposals.
- Managed invoicing, documentation, and record-keeping to facilitate timely payments and smooth client interactions.
Analytics Manager - Business Performance at Copia Global (2023-06 – 2024-06)
- Developed and maintained advanced supply chain dashboards and analytics, improving OTIF performance from 68% to 98% and significantly enhancing customer service quality.
- Produced and analyzed weekly, monthly, and YTD KPI reports using large datasets, enabling data-driven decisions that boosted revenue, profitability, and customer satisfaction.
- Collaborated with senior leadership and cross-functional teams to drive strategic initiatives and process improvements, reducing last-mile delivery costs by 68% (KES 700 → KES 220).
- Managed stakeholder and shareholder reporting through clear, insight-rich presentations that improved visibility into business performance and strengthened engagement.
- Processed transporter pre-invoices and tracked delivery cost performance to support timely payments and accurate cost control.
- Evaluated marketing performance across multiple KPIs to identify growth opportunities and inform strategic planning.
- Communicated operational roadmaps, performance updates, and strategic recommendations to guide leadership decision-making and support business alignment.
Stock Accountant at Copia Global (2021-06 – 2024-06)
- Reconciled inventory accounts and supplier statements monthly, achieving 100% accuracy in financial reporting.
- Standardized unit costs and reconciled landed costs, reducing cost discrepancies by 15% and improving product margin control.
- Optimized stock levels and processed adjustments, aligning raw materials with finished goods output, resulting in 20% fewer stock-outs.
- Maintained a comprehensive asset register and enforced inventory policies, ensuring full compliance and traceability of all company assets.
- Developed and implemented a company-wide inventory policy, optimizing stock handling from inbound to outbound, reducing inventory damages from 6% to 1%, and minimizing shrinkage.
- Investigated and resolved stock variances, controlling shrinkage within approved tolerances and minimizing losses by 10%.
- Led a strategic stock clearance program, successfully driving sales of redundant inventory worth KES 40 million, unlocking working capital and improving cash flow.
- Conducted margin analysis and reported on product profitability, supporting data-driven revenue growth strategies.
Inventory Administrator at Tusker Mattresses Ltd (Tuskys Supermarket) (2017-07 – 2021-05)
- Reviewed inventory performance against budget, identified discrepancies, and ensured full compliance with financial targets.
- Redesigned shrinkage reporting and implemented loss control measures, reducing inventory losses from KES 3.8M to KES 950K.
- Optimized pricing strategies and collaborated with procurement to ensure timely stock replenishment, preventing stock-outs.
- Supervised branch inventory controllers, coordinated cycle counts, and conducted regular audits, improving inventory accuracy.
- Implemented lean inventory practices and negotiated with freight carriers, reducing operational costs by KES 2.6M while maintaining service quality.
- Trained new employees on warehouse protocols, inventory procedures, and safety standards, enhancing team competency and compliance.
Stock Intern at Tusker Mattresses Ltd (Tuskys Supermarket) (2017-01 – 2017-06)
- Coordinated monthly, quarterly, and annual physical stock takes for all branches within the stipulated timelines for smooth and timely reporting.
- Manually captured hard stock counts data and stored it in soft copy for successive processing and analysis during reconciliation of the possible variances using MS excel including tools such as V-lookup and pivot tables.
- Reconciled all quarterly stock-takes for all branches and posted all the variances in the respective GLs for efficient month-end closure of the books of account.
Sales Executive at Jubilee Insurance Company Ltd (2016-09 – 2016-12)
- Marketed insurance policies to prospects (both individual and organizations) daily to expand the client pool for sales increase.
- Following up on clients to ensure that premium remittances were done in time and appropriately and help them resolve any concerns.
- Processed insurance policies to the successfully on-boarded clients and ensured that they were issued in good time.
