Moses Mwombe

Results-driven professional with 5+ years of combined experience in customer service, office administration, data management, communications and community engagement. Currently completing a 20-month role as Operations Assistant at Afams Limited, where I handled customer orders and inquiries, maintained business records, coordinated suppliers and created marketing content.

Trained Health

Promotion and Education Officer (KMTC Diploma) with a record in public-sector, NGO-partnered and community programmes, including field supervision, training and behaviour change communication. Accurate, organised and digitally skilled, with intermediate-to-advanced computer abilities and a strong service attitude. Seeking to contribute to a customer-focused organisation, NGO or development programme.

Operations Assistant at Afams Limited (2025-02 – 2026-09)

Agri-lifestyle company selling home-gardening and farming products through an online store and direct channels.

• Customer service: responded to customer inquiries and complaints across phone, WhatsApp, email and the website, giving accurate product information and following each case through to resolution
• Order processing: captured and tracked customer orders from placement to delivery, confirmed payments and delivery details, and kept customers updated on order status
• Data entry and records: maintained product, pricing, inventory, customer and order records in spreadsheets and an online database with a high standard of accuracy; prepared regular summaries for management
• Office administration: managed correspondence, documents and filing; scheduled meetings and deliveries; tracked stock and supplies; prepared quotations, invoices and business documents
• Supplier and logistics coordination: liaised with suppliers, packaging vendors and delivery partners to keep stock and dispatch on schedule
• Communications and marketing: wrote product descriptions and social media content, planned a content calendar, and applied behaviour change communication principles to customer-facing messages
• Team coordination: assigned and followed up daily tasks for team members and casual workers, and trained them on order handling and record keeping
• Digital operations: updated the company website and product listings, and used online tools to automate routine administrative tasks

Supervisor at Ministry of Labour and Social Protection, National Social Protection Secretariat (Kenya Social and Economic Inclusion Project) (2024-06 – 2024-06)

• Supervised a field team in a government social protection programme, allocating tasks and monitoring quality of work
• Ensured accurate collection and submission of community and household data
• Mobilised community members and coordinated with local leaders and officials
• Prepared field reports for programme management

Health Promotion Officer Intern at County Government of Kakamega, Department of Health Promotion (2023-07 – 2024-06)

• Designed and delivered health education sessions and community outreach activities
• Developed information, education and communication (IEC) materials
• Supported planning of health campaigns and prepared activity and programme reports
• Maintained programme records and assisted with data compilation

Health Promotion Researcher at County Government of Kakamega, Matete Sub-County Hospital (2022-09 – 2023-02)

• Collected, entered and analysed health promotion data from the community and health facility
• Interviewed community members and prepared findings for the facility team

Health Promotion Attachee at County Government of Kakamega, Malava County Hospital (2021-09 – 2022-01)

• Delivered patient and community health education and supported facility outreach
• Gained experience in client communication and record keeping in a busy public hospital

Health Promotion Coordinator, Project Officer and Field Officer at Population Services Kenya, U-TENA Youth (2020-04 – 2021-01)

Chukua Selfie HIV Self-Test Kits Campaign

• Coordinated youth-focused community mobilisation and awareness activities for an HIV self-testing campaign
• Engaged and counselled clients directly, handled inquiries and referred them to services
• Recorded and reported campaign data to the implementing partner

Enumerator at Kenya National Bureau of Statistics (2019-07 – 2019-08)

2019 National Census

• Collected accurate household data using standard tools and met daily field targets

Diploma in Health Promotion – Kenya Medical Training College, Nairobi (2018-09 – 2023-07)

Kenya Certificate of Secondary Education (KCSE) – Malava Boys High School, Malava (2011 – 2014)