Munene Njega

A software developer and IT systems specialist focused on backend engineering, automation, and customizing CRM platforms. With over 4 years of experience building web applications, integrations, workflow automation systems, and scalable business tools. Specializes in PHP ecosystems, SuiteCRM customization, Laravel development, and process automation in enterprise settings.

Has hands-on experience with system integrations like PBX, CRM, and APIs, plus database optimization and business workflow engineering. Also has a strong background in IT operations, troubleshooting infrastructure, and managing deployment environments on Linux and Windows. Passionate about performance optimization, lightweight architectures, and practical engineering solutions.

Software Developer at Redian Software (2024-06 – Present)

• Architecting and developing business software solutions.
• Designing and implementing SuiteCRM extensions, plugins, and system customizations.
• Building integrations between CRM systems and PBX communication platforms.
• Implementing business workflow automation using n8n, Zoho Flow, Power Automate, and Office Scripts.
• Supporting mobile application debugging and cross-platform system integration.
• Conducting requirements analysis, client demos, and technical solution design.
• Improving system performance through database optimization and architecture refinement.

Project Assistant at Scribe Consult Limited (2024-04 – 2024-05)

• Conducted stakeholder interviews to map healthcare and insurance customer journeys.
• Analyzed service workflows and identified experience improvement opportunities.
• Supported delivery of CX strategy recommendations and operational enhancement plans.
• Participated in collaborative design workshops and solution planning sessions.

Back End Developer at Creative Operations Services (2023-10 – 2024-02)

• Implemented backend systems using Laravel, WordPress, Tailwind, and Livewire.
• Designed database schemas and optimized queries for performance and scalability.
• Built custom features for international clients with varied system requirements.
• Maintained application stability and deployment readiness across hosting environments.

Regulatory Content Supervisor at JWG-IT Group Limited (2022-05 – 2023-10)

• Led CMS testing, validation, and quality assurance for regulatory content systems.
• Conducted system audits and implemented process efficiency improvements.
• Supported automation and monitoring of content workflows.
• Ensured regulatory data integrity and system reliability.
• Coordinated issue tracking and resolution across technical teams.

Content Analyst at Digital Divide Data Limited (2020-07 – 2022-05)

• Managed document conversion pipelines including HTML and XML structuring.
• Performed metadata tagging and web tracking processes.
• Conducted formatting validation and quality assurance for digital publishing outputs.

ICT Specialist Intern at National Council for Law Reporting (2020-02 – 2020-06)

• Installed and maintained hardware and software systems.
• Configured networks and resolved infrastructure issues.
• Updated website content and supported internal IT operations.
• Provided technical user support across departments.

BS in Information Technology – Jomo Kenyatta University of Agriculture & Technology (2024)

DIP in Information Technology – Jomo Kenyatta University of Agriculture & Technology (2018 – 2021)