Muriithi Ndungu

CLOUD ENGINEER, JUBILEE INSURANCE

Duties and Responsibilities

Achieved a 25% reduction in cloud resource costs by identifying and optimizing underutilized resources based on performance metrics.
Implementing security measures and conducting regular audits to ensure compliance with industry standards.
Conducted regular performance audits, identifying, and resolving three critical cloud bottlenecks, resulting in a 15% improvement in application responsiveness.
Automated 80% of routine cloud tasks using Azure templates and PowerShell, reducing manual efforts, and increasing operational efficiency.
Successfully collaborated with cross-functional teams on 4 cloud projects, ensuring seamless execution and meeting project deadlines.
Configured and maintained a highly available and secure Virtual Private Cloud (VPC) architecture with zero reported downtime over the last year.
Successfully deployed and managed load balancers and VPNs, enabling efficient and secure communication between on-premises and cloud resources.
Achieved a 95% reduction in security incidents by proactively monitoring and mitigating potential security threats in the cloud environment.

Achievements

Successfully designed and implemented an enterprise-level landing zone in Azure, resulting in enhanced security posture and system performance.
Orchestrated the configuration of security settings for Azure, ensuring compliance with industry standards and achieving a 73% reduction in potential security threats.
Provided technical expertise to optimize cloud resource utilization, resulting in a 25% reduction in operational costs and better allocation of resources.
Led the implementation of backup and disaster recovery in Azure, resulting in a 90% data recovery rate during critical incidents and enhancing business continuity.

Duties and Responsibilities

Offering expert support for Office 365 and Microsoft Exchange, ensuring smooth email and collaboration services.
Managing and optimizing Windows and Linux server environments to ensure high availability and performance.
Manage Call Manager / IPT, SIP & Call Billing (Teleman)
Manage and support video conferencing services (Zoom, Teams, Logitech, and Polycom)
Successfully implemented a streamlined Active Directory, DNS, and DHCP infrastructure, reducing login and network access issues by 30% and improving overall network stability.
Resolved 95% of IT support tickets within SLA, demonstrating exceptional technical problem-solving skills and providing prompt and effective solutions to end-users.
Collaborated with cross-functional teams on five IT projects, resulting in the successful implementation of innovative solutions that improved operational efficiency and aligned with business objectives.
Providing IT training and user support to enhance team members' technical skills and productivity.

Achievements

Successfully led the migration of on-premises infrastructure to a cloud-based environment, resulting in a 30% reduction in operational costs.
Successfully migrated the on-premises file share to SharePoint online, improving collaboration and document management.
Achieved a 99% success rate in e-discovery requests & compliance with email retention requirements by successfully establishing Veritas Enterprise Vault Cloud Deployment.
Received recognition for outstanding performance and contributions to critical IT projects within the organization.
Achieved a 30% reduction in email-based security threats by successfully implementing Trend Micro Email Security.

Duties and Responsibilities

Designing and implementing complex network architectures to ensure seamless connectivity and scalability.
Configured, managed, and troubleshot VOIP and multi-media (video) distributed systems and platforms.
Installed and maintained commercial firewall solution, applying best practices and software updates.
Collaborated on network development, implementation, and maintenance of routers, switches, firewalls, and WAN optimization.
Implementing VPN and remote access solutions for secure and seamless connectivity for remote users.
Oversaw development and maintenance of computer systems, server upgrades, and operating systems.

Achievements

Led the installation of Cisco EMC data storage Data Domain at East African Standby Force, achieving an increase in data storage capacity and data recovery speed.
Implemented a new Cisco Wireless solution for Communications Authority of Kenya headquarters and branch offices, enhancing wireless connectivity and achieving a significant reduction in network downtime.
Successfully installed and configured Cisco Unified Call Manager for ZEP-RE, improving call management efficiency and enhancing call quality for internal and external communications.