Mururu Karanja

Seasoned Senior Business Executive with over fifteen (15) years of progressive Leadership and business transformation experience in Private Member's Clubs, Security, Banking and Waste Management sectors. Combines strong financial and operational grounding, offering deep understanding of Risk, Compliance and Control frameworks. Proven track record in people leadership, governance and commercial expansion having led multi departmental teams in members club and keen on translating Board Strategy into measurable results, strengthening revenue streams and embedding service excellence cultures that elevate member satisfaction and brand reputation.

Strategy & Business Operations Consultant at Green Leaf Services Ltd. (2025-05 – Present)

Lead Strategic and Operational advisory for the Board and Management Team.

• Drive Strategy execution, governance design and efficiency programs
• Implement change initiatives improving structure, performance and compliance
• Development of operational and governance frameworks to support business growth, improve accountability and enhance service delivery standards
• Drive cost optimization and operational efficiency initiatives, resulting in improved resource utilization and strengthened financial controls
• Provide strategic advisory support to management on organizational structuring, performance management and business process improvement

Chief Operations Officer at VetLab Sports Club (2023-03 – 2025-03)

Led end to end Club operations:

• Executing the Club's five (5) year strategic Plan and Departmental KPIs
• Commercial and Membership initiatives to increase non dues revenues
• Strengthening governance reporting, Committee and Board communications
• Full P&L, Budgets, Forecasts and Cost Controls
• Improving operating surplus through procurement optimization and vendor realignment
• Overseeing Golf, F&B outlets, Security and Administration Departments
• Instituting SOPs to enhance consistency, hygiene and member satisfaction
• Building a cohesive leadership team and performance driven culture
• Championing staff development, accountability and service excellent standards
• Strengthening internal controls, risk management and statutory compliance frameworks

Chief Operations Officer at Limuru Country Club (2022-03 – 2023-02)

Directed daily operations and service standards in the Club's multisport leisure environment

• Enhanced operational efficiency and governance reporting
• Expanded family friendly and digital member engagement initiatives
• Led operational planning and execution, improving efficiency, service delivery standards and coordination across departments
• Delivered cost efficiencies across procurement and resource management
• Strengthened financial discipline through oversight of departmental expenditure, cost control measures, and alignment to approved budgets
• Supported revenue growth initiatives by enhancing the Club's visibility, strengthening its online presence and driving member-focused engagement activities
• Enhanced utilization of Club facilities by promoting both golf and non golf activities, contributing to improved member engagement and overall Club experience

Head of Operations – Guarding Division at Wells Fargo Limited, Nairobi (2017-01 – 2020-08)

Oversaw National operations, Business Development and Client Retention.

• Drove Profitability and Operational Discipline across 1,000+ personnel
• Reduced overhead by 18% while maintaining 95% SLA Compliance
• Drove business growth and retention through strong client engagement, contract management and service excellence initiatives
• Oversaw large, diverse teams, driving performance, discipline and adherence to operational standards across all units
• Led multi site operations with full accountability for service delivery, financial performance and client satisfaction across key accounts
• Strengthened financial performance through cost control, resource optimization and improved operational efficiency
• Enhanced risk management and compliance frameworks, ensuring adherence to internal controls and regulatory requirements

Priority Banking Manager at Standard Chartered Bank of Kenya (2012 – 2013)

Customer Service & Relationship Management at Stanbic Bank Kenya (2009 – 2011)

Team Leader, Customer Services at Tesco Stores PLC (UK) (2007 – 2009)

Cultivated strengths in Financial Prudence, Client Engagement and Operations Management that underpin Current Executive Success

Master of Science (MSc.) in International Business – University of Hertfordshire, UK (2007)

Bachelor of Commerce (BCom) in Accounting Option – Daystar University, Kenya (2004)