Musimbi Sheila

A highly motivated hospitality and tourism management professional seeking to effectively use my education, training and skills in a progressive, challenging and dynamic organization that values a professional with team work ability so as to actively contribute in the realization of its goals.

Customer care officer - Lions SightFirst Eye Hospital Loresho - Loresho

(2023-06)

• Registration of patients and appointment scheduling
• Checking eligibility of patients and benefits verification before treatment.
• Finalizing invoices after services have been rendered to the patients
• Running smart reports,attaching relevant approvals and ensuring that the correct information has been captured in the system.
• Generating smart reports and attaching them to the invoice
• Ensuring all invoices are submitted to the invoice dispatch team on time
• Ensuring diagnosis is correctly captured in the platform
• Ensuring all pending bills are finalized on time
• Responding to patients inquiries
• Maintaining patients files
• Liaising between doctors,nurses and lab technicians
• Guiding patients to the correct departments for example laboratory,pharmacy.

Receptionist - Lubao Medical Clinic - Kakamega

(2021-01 - 2022-12)

• Serving patients by greeting and offering needed assistance
• Maintaining patient records and accounts
• Keeping patients in appointments on schedule, reviewing service delivery compared to schedule and reminding providers of service delays
• Filing and retrieving patients' records
• Answering and referring inquiries in person and on the telephone
• Helping patients in distress by responding to emergencies
• Ordering clinical supplies
• Processing billing and payments
• Maintaining the reception area by ensuring that it is cool and calm
• Liasing with other medical departments for proper running of the clinic

Receptionist - Emilia Apartments - Kileleshwa, Nairobi

(2019-09 - 2020-02)

• Welcoming and greeting guests
• Answering and directing incoming guests
• Making and confirming reservation for guests
• Registering and checking in guests
• Receiving and making calls
• Issuing room keys
• Ensuring proper allocation of rooms
• Stock taking
• Conducting internal audits of the company

Diploma - Hospitality and Tourism Management - Kiriri Women's University of Science and Technology (2018-09 - 2020-08)

Certificate - Computer packages - Zenith Computer College (2018-01 - 2018-12)

Kenya Certificate of Secondary Education - Secondary Education - Friends High School, Maturu (2017-01 - 2017-12)

Kenya Certificate of Primary Education - Primary Education - Mapengo Primary School (2004-01 - 2004-12)