Mwalo Maxwel

Senior Training Manager at OPPO Kenya with 2.5 years at the company, rising from Brand Promoter (April 2024) to Senior Training Manager (May 2025) in 13 months. Lead the national product training strategy and sales readiness programme across Kenya. Grew a struggling region's sales 60% in three months (1,000 to 1,600 units) through promoter training, motivation and feedback systems.

Earlier built a TikTok audience from 3,000 to over 150,000 followers (50x) as a digital marketing specialist. Hold a BA in Economics and Sociology and am completing an MBA.

Senior Training Manager at OPPO Kenya (2025-05 – Present)

• Lead the national product training strategy to improve sales readiness across Kenya's retail channels
• Design and deliver training modules for each new product launch so that promoters can sell from launch day
• Coordinate with regional training managers to keep brand and product knowledge consistent nationwide
• Run promoter training initiatives that raise product knowledge, selling skills and customer engagement in store
• Promoted from Regional Training Manager within the same year (2025)

Regional Training Manager at OPPO Kenya (2025-01 – 2025-06)

• Turned around an underperforming region, growing sales 60% from 1,000 units in month one to 1,600 units by month three
• Improved promoter product knowledge and sales execution through targeted training and motivation
• Set up feedback mechanisms between promoters and management to support continuous improvement
• Promoted from Brand Promoter to Regional Training Manager after nine months

Brand Promoter at OPPO Kenya (2024-04 – 2024-12)

• Exceeded monthly sales targets consistently over nine months in a retail environment
• Engaged customers to understand their needs and match them to the right OPPO device, improving the shopping experience
• Supported overall store performance and learned the brand's retail systems, processes and product range
• Developed the frontline sales and product experience that supports my training work today

Digital Marketing Specialist at Medprime Training College (2023-07 – 2024-02)

• Grew the TikTok following from 3,000 to over 150,000 (50x) during an eight-month tenure
• Developed and executed digital marketing strategies to raise brand visibility and audience engagement
• Created content and managed social media campaigns across TikTok, Facebook and Instagram, driving student inquiries
• Expanded Facebook and Instagram audiences alongside TikTok
• Used performance data and audience insights to refine content and strengthen the college's online presence

Telesales Representative at Jiji Kenya (2023-01 – 2023-06)

• Exceeded the monthly target of 70 successful sales consistently over six months
• Made outbound sales calls promoting Jiji's premium advertising and business solutions to prospective customers
• Identified client needs and handled objections to convert prospects into paying customers
• Collaborated with the sales team to improve customer experience and support business growth

Master of Business Administration in Business Administration and Management – The Open University of Kenya (2025-09 – 2027-12)

Bachelor of Arts in Economics and Sociology – University of Nairobi (2020-09 – 2024-12)

Associate's Degree – Dalworth Statistical and Research Training Centre (2021-02 – 2022-03)