Registered Clinical officer
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Hardworking, dedicated, performance oriented, good communication skills, good interpersonal relationship, appreciates teamwork and is able to work best under minimal supervision and direction. Eager to learn and able to work diligently. keen on encouraging ideas, embracing and adopting change as a way of working efficiently with others as well as office automotive tools.
1st August, 2022 up to date – Clinical officer Sikh temple hospital Makindu
Participated in a 10 days volunteer programme delivering free medical care to over 3000 women and children in marginalized areas of Kenya.
1st July, 2021 to 1st March,2022–Center Manager at Medicross Malindi
High-Quality Health Care
● Responsible for the clinical quality offered at the medical Centre and you work closely with the Clinical In-charge to ensure patients are getting the best clinical outcomes.
● Ensure the branch is trending well on metrics that enhance quality and patient experience; wait time, repeat rate is within allowable standards, appropriate use of EMR /technology as expected on all aspects of quality improvement.
● The branch is well stocked with all essentials, lab, pharmacy, and general suppliers, the types of equipment are working, and all factors contribute to great clinical outcomes and patient experience. Work closely with the branch accountants to ensure to achieve this.
● Work closely with the Quality Improvement Team to understand the level of quality delivery in the Medical Centre, work with them on an improvement plan that may include training, conversation, and accountability escalation with the HRBPs or any other necessary action plan.
● Review quality audit reports, automated and non-automated quality metrics with the: Lab In Charge, Pharmacy In- Charge, and Clinical Coordinator In-charge, Nurse In-Charge and action on the recommendations
● Ensure that staff are following and using the standard operating procedures and liaise directly with the Quality Improvement Team on any gaps
● Inspire and motivate staff to provide outstanding customer service and maintain clinical standards
● Be aware of the drivers of profitability in your branch and ensure that they are all utilized to the optimal attainable limits
● Work in collaboration with Branch Accountants to ensure that the Medical Centre is on top of all controls on revenue management and all gaps are addressed promptly.
● Ensure the daily Medical Centre checklists are checked every day: Washroom checklist, Balloons, Branch Manager daily checklist, Covid -19 protocols, Staff Name Tags, and all other details as per laid down requirements. You own to bring our vision of transforming the experience of Healthcare to all families all over Kenya!
● Provide support to the outsourced firm handling cleaning services at the Medical Centre and escalate any gaps or concerns to the appointed Supervisors.
● Oversee the management of Medical Centre equipment and all other assets in the facility and, in a timely manner, report any repairs or maintenance schedules needed at the branch to the repairs and maintenance department
● Enforce safe work practices in the medical centers by ensuring your staff are observing safety-related SOP’s, identifying, and reporting unsafe workplace conditions or hazards.
● Manage and motivate the entire Medical Centre team (clinical and non-clinical staff)
● Conduct regular check-ins with each of your staff in which you discuss their job performance and give them professional feedback and you get feedback from them as well
● Conduct Performance Reviews with inputs from the Quality Improvement Team and the Human Resource Department
● Liaise with the HRBPs and escalate any staff-related matters to them giving a proper summary and smooth transition of staff issues so that they are handled as per Penda culture and efficiently
● Lead the team toward our collective goals of operational excellence and outstanding patient experience, and the delivery of tech-enabled, high-quality healthcare.
2nd January,2021 to 30th June, 2022 -Branch Manager Penda Health
High-Quality Health Care
● Responsible for the clinical quality offered at the medical Centre and you work closely with the Clinical In-charge to ensure patients are getting the best clinical outcomes.
● Ensure the branch is trending well on metrics that enhance quality and patient experience; wait time, repeat rate is within allowable standards, appropriate use of EMR /technology as expected on all aspects of quality improvement.
● The branch is well stocked with all essentials, lab, pharmacy, and general suppliers, the types of equipment are working, and all factors contribute to great clinical outcomes and patient experience. Work closely with the branch accountants to ensure to achieve this.
● Work closely with the Quality Improvement Team to understand the level of quality delivery in the Medical Centre, work with them on an improvement plan that may include training, conversation, and accountability escalation with the HRBPs or any other necessary action plan.
● Review quality audit reports, automated and non-automated quality metrics with the: Lab In Charge, Pharmacy In- Charge, and Clinical Coordinator In-charge, Nurse In-Charge and action on the recommendations
● Ensure that staff are following and using the standard operating procedures and liaise directly with the Quality Improvement Team on any gaps
● Inspire and motivate staff to provide outstanding customer service and maintain clinical standards
● Paying attention to patients to ensure that they receive the best care possible. You spend time with patients in the MC asking them about their experience, shadowing them when appropriate, doing phone calls.
● Use patient feedback to drive your Medical Centre to perfectly meet the needs and expectations of your community! By being intimately familiar with the NPS, follow-up calls, exit interviews, and social media feedback from your branch, you and your team are constantly focused on improving the patient experience.
● Ensure the medical Facility is employing effective and efficient practices that provide the best, quality health care possible to patients.
● Be aware of the drivers of profitability in your branch and ensure that they are all utilized to the optimal attainable limits
● Work in collaboration with Branch Accountants to ensure that the Medical Centre is on top of all controls on revenue management and all gaps are addressed promptly.
● Ensure the daily Medical Centre checklists are checked every day: Washroom checklist, Balloons, Branch Manager daily checklist, Covid -19 protocols, Staff Name Tags, and all other details as per laid down requirements. You own to bring our vision of transforming the experience of Healthcare to all families all over Kenya!
● Provide support to the outsourced firm handling cleaning services at the Medical Centre and escalate any gaps or concerns to the appointed Supervisors.
● Oversee the management of Medical Centre equipment and all other assets in the facility and, in a timely manner, report any repairs or maintenance schedules needed at the branch to the repairs and maintenance department
● Enforce safe work practices in the medical centers by ensuring your staff are observing safety-related SOP’s, identifying, and reporting unsafe workplace conditions or hazards.
● Manage and motivate the entire Medical Centre team (clinical and non-clinical staff)
● Conduct regular check-ins with each of your staff in which you discuss their job performance and give them professional feedback and you get feedback from them as well
● Conduct Performance Reviews with inputs from the Quality Improvement Team and the Human Resource Department
● Liaise with the HRBPs and escalate any staff-related matters to them giving a proper summary and smooth transition of staff issues so that they are handled as per Penda culture and efficiently
● Lead the team toward our collective goals of operational excellence and outstanding patient experience, and the delivery of tech-enabled, high-quality healthcare.
March 2020 up to 1st January,2021 Senior provider at Tassia Medical Centre
February 2016 up to August,2019– Registered clinical officer at Aquila company
Registered clinical officer in charge
Duties Key Result Areas Standards of performance
Documentation of support supervision and on the job training of staff
Identify training and counseling needs of staff
Provide on the job training and counseling of staff
January 2015 to December 2015 Clinical officer intern at Machakos Level 5 hospital
Divinity Foundation is a private Humanitarian Aid Organization founded by osteopathic practitioner that deals with,
July 2014 to September 2014. Volunteer clinical officer at Banja and Serem Health centers.
Duties Key Result Areas Standards of performance
Certificate in participation in humanitarian medical expedition in a 13 days programe-2014
Certificate as the best student in Health Service management in the year 2014
SCHOOLYEARCOURSEGPASt. Mary’s school of clinical Medicine and Surgery.
2010 to 2014
Diploma in Clinical Medicine and Surgery.
B
2.4
Friends School Kamusinga High2006 to 2009Kenya Certificate of secondary EducationB (plain)Jemovo primary school1998 to 2005Kenya certificate of primary education
