Mwangi Patrick

Bachelor of Business and Information Technology (BBIT) graduate with practical experience in IT support, system maintenance, network troubleshooting, and software installation. Skilled in hardware and software diagnostics, database management, cybersecurity fundamentals, and delivering effective technical support.

IT Support Assistant - Kangkey Investment

(2024-01 - 2025-12)

• Provided first-level technical support for hardware, software, and network-related issues.
• Installed, configured, and maintained computer systems, printers, and peripheral devices.
• Assisted users with system access, software usage, and troubleshooting requests.
• Performed routine maintenance including software updates, antivirus management, and data backups.
• Assisted in maintaining office network connectivity and resolving internet-related problems.

Industrial Attachment (ICT Department) - Talons Institute of Business Studies

(2023-01 - 2023-12)

• Installed and configured operating systems and business applications.
• Diagnosed and resolved computer hardware and software issues.
• Assisted in setting up and maintaining wireless and local area networks.
• Performed system monitoring, security updates, and antivirus maintenance.
• Supported staff and students with technical issues and ICT resources.

Sales & Digital Operations Assistant - Tiki Taka Pool Tables

(2025-01 - 2026-12)

• Managed digital marketing campaigns across social media platforms.
• Maintained customer records and responded to client inquiries.
• Coordinated customer engagement initiatives and lead generation activities.
• Supported business operations through technology-driven marketing solutions.

Bachelor of Business and Information Technology - BBIT - Technical University of Mombasa (2021-01 - 2024-12)

Kenya Certificate of Secondary Education - KCSE - Solai Boys High School (2016-01 - 2019-12)