Mwanza Mphatso

Dedicated and hardworking professional with extensive experience in retail operations, stores management, goods receiving, and customer service. Possesses strong skills in stock control, merchandising, banking procedures, and inventory management gained through years of experience in the retail and hospitality industries. A reliable team player with excellent communication skills, attention to detail, and the ability to work efficiently in fast-paced environments.

Currently pursuing a career growth path in procurement, stores, supply chain, and customer service operations, supported by a Diploma in Procurement and Supply (CIPS UK).

Food and Beverage Assistant - CIÊLA RESORT & SPA - Lusaka, Zambia

(2024-01)

• Providing excellent customer service to guests and customers.
• Assisting with food and beverage service operations.
• Maintaining cleanliness and organization within work areas.
• Supporting stock control and inventory management.
• Performing additional duties assigned by supervisors.

Stores Assistant - CIÊLA RESORT & SPA - Lusaka, Zambia

(2022-01 - 2023-12)

• Assisted in receiving and verifying incoming stock and materials.
• Counted and reconciled received goods against invoices and delivery notes.
• Maintained proper storage and organization of inventory.
• Assisted in stock taking and inventory control activities.
• Supported clerical and administrative store functions.
• Inspected materials to ensure quality and accuracy upon delivery.

Cashier / Goods Receiving Clerk - SPAR Zambia – North Rise Branch / Twin Palm Branch - Lusaka, Zambia

(2013-01 - 2022-12)

• Managed daily cash collections and banking procedures.
• Conducted merchandising and shelf replenishment activities.
• Performed regular stock taking and inventory checks.
• Assisted the receiving manager with clerical support duties.
• Handled and managed incoming shipments and deliveries.
• Verified quantities and condition of received goods.
• Reconciled delivered goods against invoices and purchase records.
• Maintained accurate documentation and stock records.

Diploma - Procurement And Supply - National Institute of Public Administration (NIPA), (CIPS UK)

Certificate - Computing and Software Application (IT) - Kalingalinga / Lusaka Youth Resource Centre

School Certificate - Grade 12 - Nyimba High Secondary School (2010-12)