Mwaro Chitechi

Quality and Food Safety professional with 8+ years of progressive experience in retail operations, supply chain coordination, and compliance enforcement across high-volume environments. Experienced in leading operational teams, enforcing safety and hygiene standards, managing documentation and traceability systems, and coordinating with distribution centres on cold chain management and goods tracking. Brings a strong foundation in audit performance, risk assessment, corrective action, and cross-functional collaboration that translates directly into shift leadership and operational management responsibilities.

Private Label Quality & Food Safety Officer at Majid Al Futtaim Retail - Carrefour (2025-06 – Present)

• Coordinate with the distribution centre on proper transportation of goods to upcountry stores, maintaining cold chain integrity and tracking to ensure goods are not tampered with in transit.
• Implement quality assurance and food safety systems across the private label product lifecycle, improving overall compliance rate by 15%.
• Conduct supplier audits and inspections enforcing HACCP and GMP standards, reducing non-conformities by 20%.
• Lead product testing and verification processes to ensure alignment with internal and regulatory standards.
• Investigate customer complaints and execute root cause analysis, improving resolution turnaround time by 25%.
• Collaborate with procurement and supply chain teams to onboard compliant suppliers and strengthen quality benchmarks.
• Manage product recall procedures and risk mitigation strategies to safeguard consumer health and brand integrity.

Assistant Manager, Quality & Food Safety at Majid Al Futtaim Retail - Carrefour (2023-11 – 2025-05)

• Supported the development and enforcement of food safety management systems aligned with ISO 22000:2018 and HACCP principles.
• Led internal audits and risk assessments, contributing to an 18% increase in audit performance scores.
• Trained and mentored over 50 employees on food safety, hygiene, and quality assurance standards.
• Strengthened documentation and traceability systems, supporting zero major non-conformities in regulatory audits.

Quality & Hygiene Officer at Majid Al Futtaim Retail - Carrefour (2021-01 – 2023-10)

• Executed quality control and hygiene procedures across retail operations, ensuring full compliance with food safety standards.
• Conducted routine inspections and audits to identify risks and implement corrective actions promptly.
• Maintained accurate food safety documentation and compliance records for internal and regulatory audits.
• Promoted food hygiene awareness and enforced sanitation protocols across multiple departments.
• Delivered continuous training programmes that improved staff adherence to food safety procedures.

Butcher at Majid Al Futtaim Retail - Carrefour (2018-12 – 2020-12)

• Managed meat processing operations while maintaining strict hygiene and quality control standards.
• Monitored inventory and storage conditions to ensure product safety and minimise spoilage.
• Maintained production records and ensured full traceability of meat products.
• Collaborated with quality and IT teams to improve operational procedures and documentation systems.

Cleaner (Bakery / Butchery / Deli Sections) at Stem​ain Solutions Ltd (Tuskys, Embakasi) (2016-07 – 2017-08)

• Maintained high sanitation standards across food handling sections in support of food safety compliance.
• Executed cleaning schedules aligned with hygiene and contamination prevention protocols.
• Supported adherence to GMP and hygiene standards, helping maintain audit-ready environments.

Research Assistant (Intern) at University of Eldoret - Food Processing Training & Incubation Center (2016-04 – 2016-07)

• Conducted sensory evaluation and product testing to support food quality research projects.
• Performed sanitation monitoring and hygiene assessments in food processing environments.
• Assisted in maintaining compliance with food safety and laboratory standards while documenting research findings.

Bachelor of Science in Food Operations Management – University of Eldoret (2012 – 2016)

Kenya Certificate of Secondary Education (KCSE) – Teremi Boys High School (2008 – 2011)