Mwikali Mutuse

Motivated and compassionate social work and development professional with hands-on experience in community outreach, child welfare programs, and customer service. Skilled in office support and records management. Committed to efficiency, confidentiality and delivering quality administrative support in public service environments.

Demonstrates strong interpersonal and communication abilities, with a proven ability to work effectively in both community-based and retail environments. Reliable, detail-oriented, and passionate about making a positive difference in people's lives while contributing to organizational growth and success.

Internship at St. John's Community Centre (2024-05 – 2024-08)

USAID TUMIKIA MTOTO PROJECT. The project focuses on improving the well-being of vulnerable children, particularly orphans and those affected by HIV/AIDS, through access to health, education, and social protection services.

• Conducted household visits to identify and assess the needs of vulnerable children and their caregivers in areas such as health, education, and nutrition.
• Developed individualized service plans based on identified needs and coordinated referrals to appropriate support programs, including medical care, psychosocial services, and educational assistance.
• Monitored the progress and well-being of children and families through regular follow-up visits and case reviews to ensure the effectiveness of interventions.
• Maintained accurate and confidential case records, prepared reports, and documented outcomes for program evaluation.
• Supported training and capacity-building sessions for caregivers to strengthen household resilience and child care practices.
• Collaborated with social workers, community volunteers, and local partners to facilitate service delivery and promote community-based child protection initiatives.

Customer Service and Sales Associate at Bebe Mommy Shop (2022-10 – 2024-05)

• Managed cash transactions and operated the POS system accurately, ensuring smooth and efficient sales processes.
• Provided excellent customer service by addressing inquiries, assisting with product selection, and resolving concerns to enhance client satisfaction.
• Coordinated and executed deliveries for online orders, ensuring timely and accurate fulfillment.
• Maintained the organization, cleanliness, and visual presentation of the shop to create an inviting shopping environment.
• Monitored stock levels, tracked inventory, and assisted in replenishment to support continuous product availability.
• Supported sales growth through proactive customer engagement and promoting available products.

Diploma in Social Work and Development – Technical University of Kenya (2021 – 2024)

Kenya Certificate of Secondary Education (KCSE) – Makueni Girls High School (2017 – 2021)

Kenya Certificate of Primary Education (KCPE) – Kari Mwailu Day and Boarding Primary School (2009 – 2016)