Naima Abdallah

I am a communication personnel, highly motivated and detail-oriented Individual. Also customer-focused and operations-driven professional with over two years of front-facing experience in gathering, analysing, writing, editing, publishing information, customer service and call centre environments. Proven ability to onboard customers, verify documentation, capture accurate data, and explain technical processes clearly.

Recognized for exceptional organizational skills, meticulous attention to detail, and a steadfast commitment to precision also comfortable working in fast-paced organisation or field environments. Committed to ensuring every customer or client leaves with confidence, full understanding and satisfaction of products, services and processes.

Seo Writer and Content Manager at SEOIT SOCIAL (2024-05 – 2025-09)

• Keywords Research for different websites.
• Creates optimised, engaging content that drives traffic and boosts online visibility.
• Plan editorial strategies
• Write and edit and publish online content for Seo.
• Optimise content to appeal both search engines and human readers.
• Manage publishing Schedules for content.
• Supported in preparing reports, presentations, and publications.

Call Centre Officer at MABISA SACCO (2023-10 – 2024-04)

• Identify and assess customers' needs to achieve high levels of member satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Provide accurate, valid, and complete information using the right methods or tools.
• Keep track of customer issues through Customer Relationship Management System.
• Work to ensure efficient utilization of Sacco social media accounts and timely handling of customer enquiries.
• Take the extra mile to engage members and effectively handle their queries and refer to appropriate internal resources for resolution.
• Generate sales leads for the Sacco as per assigned Sacco product and services targets.
• Manage many incoming calls, emails, and social media inquiries efficiently.
• Increase customer response and satisfaction and returning of dropped calls.
• Successful handling of customer queries while maintaining quality service.
• Provide accurate, relevant, and timely reports while enforcing relevant guidelines, rules and regulations.
• Follow up and activation of dormant accounts.
• Perform any other responsibility as assigned from time to time

Reporter at Media 360 (Lulu fm) (2023-02 – 2023-04)

Responsible for researching and writing informational news articles and stories about real events using a fair and unbiased perspective.

• Interviewing experts, gathering first-hand accounts of events, and organizing an outline into a cohesive, interesting story.

Communication Officer at Kenya News Agency KNA (2021-01 – 2021-03)

Responsible for researching and writing informational news articles and stories about real events using a fair and unbiased perspective.

Diploma in Mass Communication and Journalism Studies – Eldoret Technical Training Institute (2019 – 2023)

Certificate in Computer systems and application – Jeknosoft Computers (2019-03 – 2019-06)

Kenya Certificate of Secondary Education – St.John's Girls Secondary School (2015-02 – 2018-11)

Kenya Certificate of Primary Education – Vishakani Primary School (2010 – 2014)