Nancy Avire

Highly organized and detail-oriented professional with over 12 years of experience in executive-level customer support, stakeholder engagement, administrative coordination, and relationship management. Skilled in calendar management, virtual communication, meeting coordination, CRM systems, customer relations, email management, and multitasking in fast-paced environments. Adept at handling confidential information, supporting teams remotely, and ensuring smooth day-to-day operations.

Seeking to contribute strong communication, organizational, and problem-solving skills as a Remote Executive Assistant at Rayai Inc.

Customer Experience Executive - Safaricom PLC

(2007-06 - 2019-11)

• Managed high-volume customer interactions through phone, email, and digital platforms while maintaining excellent service standards.
• Coordinated customer follow-ups, escalations, and scheduling to ensure timely issue resolution.
• Maintained accurate customer records and reports using CRM systems and digital communication tools.
• Collaborated with cross-functional teams to improve operational efficiency and customer satisfaction.
• Consistently ranked among top-performing team members for service delivery and client retention.

Volunteer Program Assistant - Men With Disability Society of Kenya

(2025-12)

• Supported administrative coordination and stakeholder communication for community outreach activities.
• Prepared reports, coordinated schedules, and maintained program documentation.
• Assisted in communication and engagement with beneficiaries and partner organizations.

Volunteer Counselor - Bethany Family Church

(2020-12)

• Provided confidential support and coordinated communication with individuals and families.
• Managed sensitive situations with professionalism, empathy, and discretion.
• Organized mentorship and support sessions while maintaining accurate records.

Medical Sales Representative - Harleys Pharmaceuticals

(2007-01 - 2007-05)

• Managed client communication, appointments, and territory coordination.
• Prepared product presentations and maintained client follow-up schedules.
• Conducted market research and generated business leads through professional networking.

Bachelor of Science - Biomedical Science & Technology - Maseno University