Nancy Mutonga

Single mother of one an accountant by profession Cpa holder. Passionate about writing articles about kids.horse riding is my hobby. Good at English Spanish and kiswahili.

SEPTEMBER 2020- APRIL 2021 WORKED AT ENCHULA RESORT 

AS A RECEPTIONIST

DUTIES 

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees
• Maintain updated records of bookings and payments

EDUCATION

2022-to date KCA UNIVERSITY 

• CPA part ONE and Part TWO

• Bachelor of business administration-accounting and finance option

• Certificate of Computer Studies

• [Kenya Certificate of Secondary Education] – B plus

• [Kenya Certificate of Primary Education ]- 315