Nancy Mwangi

A multi-skilled professional with good all-round HR advisory skills. Very capable with an ability deal with all the recruitment and resourcing needs of a organization. Experienced in providing timely and up to date HR advice to both managers and employees whilst at the same time making sure both the employee and employers interests are best represented.

Extensive knowledge of working practices, recruitment, pay, conditions of employment and diversity issues. Now seeking a suitable human resources officer position with a ambitious company.

Administrator at Beauty paradise salon (2025-12 – Present)

• Managing the salon's daily operations and ensuring everything runs smoothly
• Supervising receptionists, beauticians, hairstylists, and other staff members
• Scheduling staff shifts and monitoring attendance
• Managing client appointments and ensuring timely service
• Handling customer complaints and ensuring excellent customer satisfaction
• Maintaining client records and salon documentation
• Monitoring stock levels and ordering beauty products and salon supplies
• Preparing daily, weekly, and monthly sales and financial reports
• Managing cash, payments, banking, and record-keeping
• Ensuring cleanliness, hygiene, and compliance with health and safety standards
• Supporting marketing activities, promotions, and customer loyalty programmes
• Training, motivating, and evaluating staff performance
• Ensuring salon equipment is maintained and functioning properly

Supervisor at Supershine detailing center (2025-05 – 2025-12)

• Supervising and coordinating the work of detailers, cleaners, and other staff
• Ensuring every vehicle is cleaned and detailed to the required quality standards before handover
• Assigning daily tasks and monitoring staff productivity
• Welcoming customers, understanding their service needs, and resolving complaints professionally
• Ensuring excellent customer service and maintaining customer satisfaction
• Monitoring inventory of cleaning chemicals, equipment, and supplies, and reporting stock shortages
• Enforcing health and safety procedures and ensuring staff use equipment correctly
• Inspecting equipment and reporting maintenance or repair needs
• Training new employees on detailing techniques, safety, and customer service standards
• Preparing daily reports on completed jobs, sales, staff attendance, and any operational issues
• Scheduling staff shifts and ensuring adequate staffing levels
• Working with management to achieve sales targets and improve service quality
• Ensuring the workplace remains clean, organised, and professional at all times

Receptionist at Nairobian Beauty Hub (2024-07 – 2025-05)

• Maintaining client records and updating the appointment system
• Promoting and upselling salon services, products, packages, and loyalty programmes
• Handling customer complaints professionally and escalating issues when necessary
• Keeping the reception area clean, organised, and presentable
• Coordinating with beauticians to ensure smooth client flow and minimise waiting times
• Monitoring office or retail supplies and reporting stock shortages
• Preparing daily reports on bookings, payments, and client visits when required

Data transfer officer at Red Seven Distributors Limited (2023-08 – 2024-06)

• Preparing and collecting Upfield and Tamtam reports
• Managing database of the company
• Printing invoices
• Ensuring returns are fed to the system and credit notes printed on time
• Coordinating mails and ensuring that all mails are sent to suppliers and customers
• Ensuring that all direct purchases are fed into the system

Intern at International House Limited (2021-11 – 2022-01)

• Dealing with redundancies, gross misconduct, maternity leave issues
• Assisting in the short listing of suitable candidates from applications
• Dealing and advising on disciplinary and grievance procedures
• Developing & improving existing HR procedures and processes
• Making sure that any promotions, transfers and pay rises take effect as planned
• Assisting in the set up and maintenance of client & candidate databases
• Conducting inductions for new employees
• Providing employment references for past employees
• Organizing and arranging interviews for candidates
• Writing the terms of employment & contracts for new employees
• Conducting interview with job applicants, asking relevant questions
• Writing job specifications and designing job adverts
• Deciding which online job sites & newspapers to advertise jobs in
• Conducting pre-employment checks on job applicants i.e. references

Marketer and sales clerk at Stentor Company (2020-12 – 2021-10)

• Processing of juices
• Approaching potential customers and creating rapport by networking
• Carrying out promotional activities
• Developing and implementing different marketing strategies to sell juices

Intern at fresha dairy products (2019-05 – 2019-08)

• Scheduling interviews
• Preparing human resource documents
• Counting leaves for employees
• Filing
• Data entry of employees details into company system

Bachelor of Commerce in Human Resource Option – Cooperative University of Kenya (2020-01)

Diploma in Human Resource management – Cooperative University of Kenya (2018-05 – 2019-12)

Kenya Certificate of Secondary Education – Bishop Gatimu Ngandu Girls (2014-01 – 2017-12)

Kenya Certificate of Primary Education – Githunguri Township Primary school (2010-01 – 2013-12)