People Operations Coordinator
- Design and build core people ops infrastructure: onboarding workflows, offer and offboarding processes, policy templates, and employee lifecycle documentation
- Develop and maintain custom reports, dashboards, and data visualizations to provide insightful HR metrics and analytics to stakeholders.
- Manage the flow of data between people systems and other tools (e.g., Lattice and Bamboohr).
- Serve as a point of contact for employee-related needs for teams in KE, TZ, RW and UG
- Support quarterly performance review cycles and escalate where necessary
- Partner with the People team to evaluate and enhance key lifecycle processes (onboarding, contract renewal, offboarding), ensuring efficiency and scalability.
- Conduct regular audits to ensure accurate and up-to-date records in HRIS systems, including BambooHR and Lattice
- Assist with general People team inquiries via g-chat/whatsapp and email, providing timely and accurate support.
- Provide systems training, documentation, and support
- Monitor and audit HR data regularly to maintain data accuracy and integrity, implementing necessary corrections as needed
- Troubleshoot system issues, partner with vendors on resolution, and escalate complex issues when needed. Eg Identified an issue with how lattice was picking our hire date from bamboohr.
- Act as a subject matter expert on HRIS-related inquiries and troubleshoot any technical issues that arise.
- Manage employment documentation and personnel records in line with Kenya regulations
- Supported exit processes, including exit interviews, clearance forms, and coordination of communication with cross-functional teams
- Led monthly team events and health check-ups, contributing to culture-building and employee wellness initiatives.
- Support recruitment processes for both field and office-based teams in collaboration with implementation and global talent teams, ensuring timely, equitable, and quality hires aligned with Educate!'s values.
- Oversee onboarding and offboarding processes to ensure seamless employee transitions and a positive employee experience.
- Manage the probation process for all new hires, ensuring timely feedback and documentation.
- Manage visa and work permit processes for all international staff, coordinating with legal partners and internal stakeholders. Serve as a point of contact for immigration-related processes, including work permits, visas, and renewals, working closely with the HRBP and the legal firms.
- Serve as the primary contact for all immigration-related processes, including visa and work permit applications and renewals for international staff in close collaboration with legal partners and other internal stakeholders.
- Draft internal HR communications and updates for employees.
- Draft and manage employment contracts, HR policies, and compliance documentation in collaboration with the law firm and relevant authorities.
- Manage insurance data, process claims, and keep staff informed on claim progress.
- Address employee concerns professionally and escalate matters when necessary.
Talent Acquisition Officer at Komaza Forestry Limited (2022-01 – 2023-12)
Responsible for the full 360-degree recruitment process and ensuring an outstanding candidate experience.
- Taking ownership of the full recruitment lifecycle, from initial approval of a role and advertising, through to onboarding.
- Working with hiring managers to develop clear role profiles, and developing compelling job postings;
- Develop tailored strategies for hiring across different roles and levels
- Interviewing and screening candidates to determine skill sets and cultural fit;
- Constantly seeking to raise the bar, identifying and proactively improving processes and candidate experience, e.g,. by gathering feedback from all candidates and researching techniques used by other firms to attract talent
- Regularly analyzing and advising on pipeline and performance data to share with internal stakeholders;
- Providing guidance, strategizing, and making recommendations to managers to improve recruiting methods and create more efficient processes
- Attending and organizing recruitment events
- Diverse Sourcing Methods: Utilize various sourcing methods, including active sourcing, social media, networking, Linkedin Recruiter (Boolean Search Operators), job boards, and referrals to identify and engage with high-quality candidates.
- Collaboration and Relationship Building: Foster strong relationships with hiring managers, departments, and external partners to understand their needs and provide strategic recruitment guidance
- Created and shared highly accurate TA reports with stakeholders every 14 days.
- Managed the Komaza onboarding process for all employees.
- Improved the onboarding process by 50%, reducing it from 14 days to 7 days.
- Successfully hired for all open positions, with a 90% retention rate.
- Launched a Candidate Experience Survey through the ATS, which helped to improve the recruitment process.
HR Officer at IHR Consulting Limited (2020-01 – 2022-01)
Assisting with day-to-day Talent and HR functions and duties, particularly recruitment, onboarding, customer service, administration, records management & HR compliance.
- Technical Screening and Assessment:
- New Hire Check-in Coordination
- Bi-annual process Reviews
- Payroll Preparation
- Offboarding
- HR Policy and Procedure Development
- Performance Reviews; Filing of related documents
- Termination
Recruitment Consultant at Spring Personnel (2019-01 – 2019-12)
- Coordinate Full Cycle Recruitment and Selection Processes
- Client Relations
