Nancy Paul
Customer expirence officer
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About
My primary role as a customer service expert is to offer top-notch customer service experience through handling customer inquiries and complaints in very high pressured and demanding customer centric environment.
● Handle all incoming customer communication through phone, SMS, ticketing system (CRM),
web chat and emails centralizing on etiquette, active listening, follow through customer service and problem solving.
● Ability to manage both inbound and outbound calls in a professional manner achieving sales,
negotiation, and persuasion skills with the ability to network, generate new business and develop strong business relations.
● Excellent time management skills with ability to work in a fast- paced, team -oriented environment while juggling multiple projects and deadlines
● Excellent keyboarding skills with ability to use MS Office applications, CRM tools and call center equipment/software programs and multiple tabs/browse to handle customer enquiries and complaints
● Team player with excellent public relations, organizing, planning, follow up and communication skills
● Open Minded/self-starter/Result Oriented and energetic
Experience
2020- To date Contact center officer at Ngao Credit Limited.
2017-2020 Front Office Assistant at Ngao Credit Limited.
2014 – 2017 Finishing Department Secretary -Ashton Apparel EpZ.
2013-2014 Receptionist - Diggah Agents
Education
Kenya Institute of Management – 2021 To 2022.
Diploma in Procurement and Supply Chain Management- Award: Pass
Kenya Institute of Management – 2020 To 2021.
Certificate in Business Management- Award: Pass
Ojays Computer School- 2013-2013
Certificate In Computer packages- Award: Pass
Kenya Certificate of Secondary Education 2006-2010
Travelers Oasis Girls Centre-Mean grade attained D+ (D plus)
Kenya Certificate of Primary Education 1997-2005
Diamond Academy School- Mean grade attained 285/500
