Naomi Jelimo

Motivated ICT and administrative support professional with hands-on experience from an ICT attachment and internship in Baringo County Assembly, and currently working as a Cyber Café Attendant. Skilled in computer applications, data entry, customer service, digital services, and basic troubleshooting. Reliable, detail-oriented, and committed to delivering efficient service in both ICT and administrative environments.

Customer care chat-support - M-KOPA

(2026-01)

• Respond to customer inquiries through live chat in a prompt and professional manner.
• Providing accurate information about products, services, and company policies.
• Resolving customer complaints and technical issues efficiently.
• Escalation of complex issues to the relevant department when necessary.
• Handling multiple chats simultaneously while maintaining quality responses.
• Recording and update customer information in CRM systems.
• Following communication guidelines, scripts, and service standards.
• Maintaining customer confidentiality and data protection standards.

Cyber Cafe Attendant - Vero cyber Umoja - Nairobi

(2025-09 - 2025-12)

• Provide ICT and digital services including printing, scanning, photocopying, data entry, laminating, and document editing.
• Assisted customers with eCitizen services, KRA tasks, job applications, email creation, and government online processes.
• Handled cash transactions and maintain accurate daily records.
• Provided technical assistance and troubleshoot basic computer or network issues.
• Maintained cleanliness and order of the computer stations and service area.

ICT Intern - Baringo County Assembly – ICT Department

(2024-09 - 2025-09)

• Assisted with computer maintenance, software installation, and troubleshooting.
• Supported staff in solving basic ICT challenges and system-related issues.
• Assisted with filing, document preparation, and maintaining administrative records.
• Participated in network support tasks such as updating systems, device configuration, and connecting workstations.
• Helped organize departmental operations, meetings, and documentation.

ICT Attachment Student - Baringo County Assembly – ICT Department

(2022-04 - 2022-06)

• Performed data entry and updated electronic records.
• Assisted with ICT support tasks including printer configuration and software installation.
• Handled office duties such as scanning, photocopying, typing, and organizing departmental documents.
• Provided helpdesk support to staff and responded to basic ICT enquiries.

Bachelor of Business Information Technology (BBIT) - Business Information Technology - Taita Taveta University (2012 - 2016)

Kenya Certificate of Secondary Education (KCSE) - Tabagon Girl Secondary School (2014 - 2017)