Nasra Muhamed

Dynamic, detail-oriented, and customer-focused professional seeking a Customer Care Representative position. Leverages strong interpersonal communication, quick problem-solving abilities, and a proven track record in fast-paced service environments to deliver exceptional customer experiences. Committed to building brand loyalty, resolving inquiries efficiently, and contributing to team excellence.

Customer Service & Cashier - CJ's Restaurant

(2025-02 - 2026-06)

• Answered client inquiries regarding services, menu items, and ongoing promotions with clarity and accuracy, ensuring a high level of customer satisfaction.
• Welcomed a high volume of guests daily, managing frontline customer feedback and resolving transaction or service issues calmly and efficiently.
• Collaborated closely with front-of-house and back-of-house teams to streamline operations and ensure seamless service delivery.
• Managed cash, credit, and digital payment transactions accurately, issuing correct refunds, receipts, and managing operational balances under strict procedures.

Certificate in Fashion & Design - Fashion & Design - Passion to Share Foundation (2025-07 - 2026-01)

Kenya Certificate of Secondary Education (KCSE) - Kagumo Girls Secondary School (2021-08 - 2024)

Kenya Certificate of Primary Education (KCPE) - Ogango Primary School (2010 - 2021-03)