Natalie Ojera

To deliver excellent customer service by creating memorable guest experiences through high-quality service in a clean, safe, and comfortable environment. Aiming to build customer loyalty through personalized service while developing the skills to grow into a professional Executive Sous Chef.

Hospitality Intern at Pullman & Mercure Upper Hill (2025-01 – 2025-06)

• Rotated across Food & Beverage, Kitchen, Front Office, and Housekeeping
• Delivered quality service in food and beverage operations
• Assisted in allergen labeling and buffet presentation
• Prepared pastries, salads, and à la carte dishes
• Assisted in guest check-ins and room service through OPERA Cloud
• Cleaned and inspected guest rooms

Hospitality Intern at Utalii Hotel

• Served guests professionally and ensured high service standards
• Set and cleared tables for fine dining
• Recommended food and beverages to guests
• Ensured guest satisfaction throughout service
• Assisted with guest check-in and check-out procedures
• Handled reservations and billing using OPERA PMS
• Managed switchboard operations and guest inquiries
• Coordinated guest arrivals and departures
• Assisted guests with luggage and room escort
• Updated room status and performed turndown service
• Cleaned and maintained guest rooms and public areas
• Ensured cleanliness and hygiene standards
• Prepared salads, sauces, and hot dishes
• Assisted in baking bread, cakes, and pastries
• Worked in different kitchen sections
• Participated in buffet preparation and service

Diploma in Hospitality Management – Kenya Utalii College (2023-10)

Kenya Certificate of Secondary Education (KCSE) – Nyakach Girls' High School (2019-01 – 2022-12)

Certificate in Computer Packages (2023-05 – 2023-08)