Natasha Naserian

Final-year Bachelor of Arts in Communication Studies student at Chuka University with practical experience in corporate communications, digital communication, social media monitoring, stakeholder communication and customer support. Experienced in supporting official correspondence, meeting documentation, communication reporting and digital content activities through an attachment at Kenya Urban Roads Authority (KURA). Strong interest in digital transformation, artificial intelligence, innovation and the use of technology to improve communication and public-facing services.

Brings strong written and verbal communication, research, teamwork, adaptability and audience-focused problem-solving skills.

Corporate Communications Intern - Kenya Urban Roads Authority (KURA) - Nairobi, Kenya

(2026-05 - 2026-08)

• Supported corporate communication activities within the Corporate Communications Department.
• Responded to official correspondence and email communication and supported the organization of departmental records.
• Monitored social media platforms to support digital communication and awareness of online engagement.
• Captured photographs and documented meetings and departmental activities for communication purposes.
• Assisted in collecting and organizing information for quarterly Service Charter reports.
• Reviewed departmental progress on projects and tenders to support communication and reporting activities.
• Supported the organization and storage of corporate communication materials and merchandise.

Customer Service Representative - Ultra Links Broadband - Chuka, Kenya

(2024-09 - 2024-12)

• Handled multi-channel customer communication through phone, email and chat in a fast-paced environment.
• Communicated technical and service information clearly and adapted explanations to different customer needs.
• Maintained accurate records of customer interactions and service resolutions.
• Applied problem-solving and conflict-resolution skills while maintaining professional customer service.

Bachelor of Arts - Communication Studies - Chuka University (2023 - 2027)