Nectarius Kirui
Teller / Customer Service Officer
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About
To build a career in a dynamic result-oriented organization coupled with ambitious challenges and driven with a profound and clear vision.
Experience
Teller / Customer Service Officer - United Bank for Africa (UBA)
(2021-06)
- Verifying customer documents and ensuring compliance with KYC standards.
- Onboarding clients to digital platforms and managing account data.
- Generating reports and tracking customer service metrics.
- Receiving and processing payments in cash and cheques.
- Recognized for excellent customer service in 2022, 2023, and 2024.
Cash Officer (Relief) - United Bank for Africa (UBA)
Periodically
- Authorizing transactions up to Ksh 700,000.
- Monitoring cash movements between tills and vaults.
- Serving as ATM custodian.
Project Team Lead (JWG) - Digital Divide Data
(2020-07 - 2021-05)
- Preparing and submitting daily statistical reports.
- Ensuring quality and productivity targets were met.
- Prioritizing workflows based on client needs.
- Increased project revenue by 200% above projections.
Senior Associate (Machine Learning) - Digital Divide Data
(2020-01 - 2020-06)
- Training associates on new projects and data workflows.
- Setting targets and monitoring performance.
- Communicating project changes effectively.
Quality Analyst (QA) - Samasource Kenya Limited
(2019-02 - 2019-12)
- Conducting quality checks on data annotation and entry.
- Sending daily quality reports and ensuring targets were met.
Agent - Samasource Kenya Limited
(2017-07 - 2019-02)
- Performing data entry, image annotation, and web research.
- Best agent in May 2018 and November 2018.
Voter Registration Clerk - Independent Electoral and Boundaries Commission
(2017-01 - 2017-02)
- Capturing bio-data and updating voter registers.
- Maintaining accurate records.
Mathematics/Chemistry Teacher - AIC Chepkebuge Secondary School
(2012-05 - 2012-12)
- Head of Mathematics subject.
- Improved Chemistry mean score from 3.10 to 4.06.
Education
Bachelor's Degree - Economics and Statistics - South Eastern Kenya University (SEKU) (2013 - 2016)
KCSE - Meteitei Secondary School (2008 - 2011)
KCPE - Kiptaruswo Primary School (1999 - 2006)
