Nelly Maina

Smart and stress-tolerant energetic professional with over four years’ experience in customer service, exceedingly skilled in sales and customer care objectives. Known for working well in challenging and deadline-oriented environment. Unbeatable command over Ms office and customer care creation, a dedicated team player who is able to liaise with team members to support and implement growth strategies

I have acquired remarkable experience while working at Airtel Kenya, Vimak dental center, Mwananchi credit ltd and Ngao credit ltd. The duties I undertook are Billing patients accurately, Maintaining and managing patient records, Answering incoming calls and dealing with inquiries, Scheduling patients’ appointments, Ensuring reception area is well maintained, neat and clean, Safeguarding patients’ privacy and confidentiality, Ensure provision of quality service to both internal and external customers, Maintenance of an up to date database system on customer’s information, orders and products, Preparation of periodic scheduled and specialized reports on products and services, Relieving the cashier, sending reports and posting bills, Create new sales, meet and exceed targets and Following up on new leads and referrals to generate new business among others.

I have also acquired skills which will help me in the growth of my career. They include planning and organization, time management, excellent multitasking, active listening, inventory management, effective communication and relationship management. I am also competent in negotiation with an ability to bargain with customers on the best terms of services and in the long run increasing sales

• Diploma in Human Resource Management- Nairobi Technical Training Institute; 2013 
• Certificate in Human Resource Management- Kiambu Institute of Science and Technology; 2011 - 2012