Nelly Nduta
Customer Service Assistant
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About
I am Nelly Wambui Nduta aged 23 years, and I have pursued a Diploma in Co- operative Management at The Co-operative University of Kenya. I am currently working as a volunteer at Go Economic Empowerment Programme, a community based organization that is working towards empowering communities economically through sustainable livelihood to help end poverty.
I am a highly disciplined and industrious young lady, capable of working as a self-driven individual. I possess excellent interpersonal and communication skills, customer service skills, good time keeper, confident, presentable, team leader and a team player.
My objective is to improve and grow my career steadily through innovations that will make this modern world of today a better place for humankind.
Experience
June 2022 - To date
Volunteer - Go Economic Empowerment Programme (GEEP KENYA)
- Cash management.
- Providing administrative assistance.
- Daily data entry of financial transactions and filed records in database.
- Keeping daily records of petty cash and ensuring proper filling.
- Data collection by carrying out assessments to determine vulnerable families that require economic support.
- Taking part in giving out donations and installing vertical gardens to the identified needy families.
- Attending mentorship programmes organized by the organization.
Customer Service Assistant
- Attend to clients who seek assistance at the shop (Customer Service) by welcoming them and listening to their queries or complaints.
- Provide customers with information about products and services.
- Advising clients on products that best suite them.
- Managing phone calls and queries made via social media platforms.
- Accounting and cash management.
- Inventory management and book keeping.
- Data entry.
- Managing and processing orders and coordinating deliveries.
- Following up on customer feedback to ensure they are satisfied with the product and services.
- Revamping and styling wigs.
- Taking videos of clients at the shop for social media posting.
- Coordinating photo shoots for models at photography studios.
- Modelling to showcase company’s products.
Enumerator
- Identifying boundaries for the Enumeration Areas (EAs), locating all structures and visiting every household to list all the usual members in the EA assigned to them before the enumeration exercise.
- Administering all questions and recording responses on all persons who will have spent the night of 24th/25th August 2019 in each of the households in the assigned Enumeration Area.
- Obtaining complete and accurate answers and capturing them correctly during the enumeration exercise.
Attachee
- Welcoming clients and listening to the customer queries.
- Intercommunication amongst the departments.
- Explaining types of financial services provided.
- Advice clients to ensure that they buy products that best suit them.
- Opening Accounts for new customers.
- Cheque delivery.
- Filling the activation forms of the dormant accounts.
- Cash Management.
- Checking clients balances.
- Data Entry.
- Checking overdue loans.
Education
The Cooperative University Of Kenya
JUN 2018 - DEC 2020
Diploma in Cooperative Management
Credit
Uniteck Computer College
NOV 2017 - FEB 2018
Computer Packages
Distinction
Gatanga Girls' Secondary School
FEB 2014 - NOV 2017
Kenya Certificate of Secondary Education
