Nelson Frank

IT Support Specialist with 3+ years of hands-on experience across hardware maintenance, network configuration, systems administration, OS management, and end-user support. Experienced in configuring routers, access points, hotspots, and radio systems, installing and troubleshooting Windows and Linux environments, and preparing IT infrastructure for national examinations. Trained and certified across multiple platforms including Cisco CCNA, CompTIA, and CodeAcademy.

Comfortable working independently in the field and delivering results under institutional pressure.

IT SUPPORT TECHNICIAN at ARIZONA INT'L COLLEGE (2025-05 – 2025-08)

• Prepared and configured computer lab systems ahead of national examinations, covering hardware checks, OS setup, software installation, and network readiness verification.
• Trained students on computer packages including word processing, spreadsheets, and presentation tools in preparation for national exams.
• Conducted hardware practical sessions covering computer assembling and disassembling, component identification, and maintenance procedures.
• Performed routine hardware maintenance across lab machines, cleaning, part replacement, and performance checks.
• Documented pre-exam IT setup procedures and submitted structured reports to college administration.
• Delivered introductory sessions on front-end tools and programming environments as part of the ICT curriculum.

IT SPECIALIST at BEAM INT'L COLLEGE (2024-03 – 2024-07)

• Led exam preparedness documentation, compiled full IT readiness reports covering system status, network configuration, hardware checks, and contingency measures ahead of national examinations.
• Ensured all lab computers were patched, updated, and operationally ready before exam dates, with documented checklists submitted to administration.
• Diagnosed and resolved hardware and software faults across desktops and peripherals in the college environment.
• Configured and connected additional routers across classrooms to improve network coverage and stability.
• Updated Windows OS and applied system patches across multiple machines in the computer lab.
• Conducted user security awareness sessions for staff and students.
• Coordinated IT support across departments and maintained the college's IT infrastructure.

IT SUPPORT & FIELD TECHNICIAN at JARAMOGI OGINGA ODINGA UNIVERSITY OF SCIENCE & TECHNOLOGY (2023 – 2025)

• Deployed to Bondo Student Centre as a field technician to configure and commission the student network — covering router setup, access point installation, hotspot configuration, and radio configuration on routers.
• Configured routers including admin panel setup, SSID management, access control, and connectivity testing.
• Installed and configured Windows operating systems across versions from Windows XP through to Windows 11, including driver updates and system upgrades.
• Worked extensively with Linux distributions including Ubuntu, Fedora, and Debian, understanding file systems, memory management, and OS-level troubleshooting.
• Troubleshot common IT issues including slow internet connectivity, slow PC performance, system overheating causes and fixes, and Windows errors.
• Supported IT integration projects and new system rollouts, involved in requirements gathering, setup, testing, and user handover.
• Assembled and disassembled computers for maintenance, upgrades, and fault diagnosis.
• Familiarized with macOS setup and environment alongside full Windows and Linux experience.
• Documented network configurations, IT procedures, and field reports, presented findings to university ICT department.
• Participated in IT support question-and-answer sessions with students, addressing networking, hardware, and systems topics.

Bachelor's Degree in Information Technology – Jaramogi Oginga Odinga University of Science & Technology (2023 – 2025)

KCSE – Kagonya Secondary School (2019 – 2022)