Nelson Kennedy

High impact Business Development Leader known for accelerating revenue growth, revitalizing under performing markets, and developing motivated, results driven sales teams. Expert at forging strategic partnerships, strengthening client loyalty, and executing sales initiatives that surpass targets. Combines persuasive communication, analytical insight, and decisive problem solving to deliver measurable business expansion.

Supervisor - Zuku Fiber - Nairobi, Kenya

(2025-11 - 2026-05)

• Identifying and onboarding new clients. Promote customer engagement solutions, outsourcing, and related business solutions.
• To build and maintain strong clients relationships. To generate leads through outbound outreach, referrals, and partnerships.
• To prepare proposals, presentations, and follow-ups.

Trade Development Representative - Airtel Kenya - Nairobi, Kenya

(2025-01 - 2025-10)

• Tasked with marketing and selling home broadband 5G routers
• On-boarding the clients and helping with the initial setup of the router
• Collecting feedback from existing customers and newly acquired customers
• Preparing reports on market trends
• Visibility-strategic branding to ensure the right target audience is addressed.
• Helping customers on the ground solve arising challenges and escalating to IT support on issues that cannot be solved on the ground.
• Market Analysis-studied the market to understand its size, trends, customers, competitors, and opportunities.

Trade Development Representative - Telcom Kenya - Nairobi, Kenya

(2024-03 - 2025-01)

• Tasked with marketing and selling home broadband 5G routers
• On-boarding the clients and helping with the initial setup of the router
• Collecting feedback from existing customers and newly acquired customers
• Preparing reports on market trends
• Visibility-strategic branding to ensure the right target audience is addressed.
• Helping customers on the ground solve arising challenges and escalating to IT support on issues that cannot be solved on the ground.
• Market Analysis-studied the market to understand its size, trends, customers, competitors, and opportunities.

Sales Representative - Food & Us - Nairobi, Kenya

(2023-06 - 2024-02)

• In charge of ensuring the products are always supplied in the market on time
• Collecting feedback data
• Ensuring strategic marketing

Supervisor / Team leader - Bidco - Nairobi, Kenya

(2022-07 - 2023-05)

• Offered professional answers to curious customers encouraging them to complete their online orders
• Spearheaded the prospecting of new customers through referrals from existing clients and sales phone calls
• Follow up on outstanding accounts where applicable (debt collection exposure an advantage)
• Resolve customer complaints and escalate complex issues appropriately
• Ensure adherence to service level agreements (SLAs) and company policies
• Meet individual and team performance targets (KPIs)
• Prepare and submit routine reports
• Support continuous improvement in customer service delivery processes

Merchandiser - Bidco - Nairobi, Kenya

(2017-12 - 2022-06)

• Set and evaluated personal sales goals each week, resulting in exceeding sales targets
• Established trust in customer relations, leading to a 15% increase in customer retention.
• Overhauled lead generation techniques, increasing the number of new customers.
• Understood customer needs, leading to a higher close rate.

BSc - Information Technology - Jomo Kenyatta University of Agriculture and Technology (2014 - 2018)

Kenya Certificate of Secondary Education - Mumbuni Boys High School (2008 - 2011)

Kenya certificate of primary education - King's School Primary (2000 - 2007)