Supervisor - Zuku Fiber - Nairobi, Kenya
(2025-11 - 2026-05)
- Identifying and onboarding new clients. Promote customer engagement solutions, outsourcing, and related business solutions.
- To build and maintain strong clients relationships. To generate leads through outbound outreach, referrals, and partnerships.
- To prepare proposals, presentations, and follow-ups.
Trade Development Representative - Airtel Kenya - Nairobi, Kenya
(2025-01 - 2025-10)
- Tasked with marketing and selling home broadband 5G routers
- On-boarding the clients and helping with the initial setup of the router
- Collecting feedback from existing customers and newly acquired customers
- Preparing reports on market trends
- Visibility-strategic branding to ensure the right target audience is addressed.
- Helping customers on the ground solve arising challenges and escalating to IT support on issues that cannot be solved on the ground.
- Market Analysis-studied the market to understand its size, trends, customers, competitors, and opportunities.
Trade Development Representative - Telcom Kenya - Nairobi, Kenya
(2024-03 - 2025-01)
- Tasked with marketing and selling home broadband 5G routers
- On-boarding the clients and helping with the initial setup of the router
- Collecting feedback from existing customers and newly acquired customers
- Preparing reports on market trends
- Visibility-strategic branding to ensure the right target audience is addressed.
- Helping customers on the ground solve arising challenges and escalating to IT support on issues that cannot be solved on the ground.
- Market Analysis-studied the market to understand its size, trends, customers, competitors, and opportunities.
Sales Representative - Food & Us - Nairobi, Kenya
(2023-06 - 2024-02)
- In charge of ensuring the products are always supplied in the market on time
- Collecting feedback data
- Ensuring strategic marketing
Supervisor / Team leader - Bidco - Nairobi, Kenya
(2022-07 - 2023-05)
- Offered professional answers to curious customers encouraging them to complete their online orders
- Spearheaded the prospecting of new customers through referrals from existing clients and sales phone calls
- Follow up on outstanding accounts where applicable (debt collection exposure an advantage)
- Resolve customer complaints and escalate complex issues appropriately
- Ensure adherence to service level agreements (SLAs) and company policies
- Meet individual and team performance targets (KPIs)
- Prepare and submit routine reports
- Support continuous improvement in customer service delivery processes
Merchandiser - Bidco - Nairobi, Kenya
(2017-12 - 2022-06)
- Set and evaluated personal sales goals each week, resulting in exceeding sales targets
- Established trust in customer relations, leading to a 15% increase in customer retention.
- Overhauled lead generation techniques, increasing the number of new customers.
- Understood customer needs, leading to a higher close rate.
