Nelson Mandela

Economics graduate with a strong academic background in economic theory, data analysis, and market research. Eager to apply analytical skills, understanding of consumer behavior, and strategic thinking to drive sales performance in a dynamic sales environment. Proven track record in academic projects involving statistical analysis and forecasting, coupled with excellent interpersonal and communication skills.

Customer experience enthusiast with a track record of consistently meeting or exceeding sales goals and customer expectations. Skilled at educating customers on business products and recommending the best options that meet their short-term and long-term needs. Focused on building resilient organizations rooted in firm financial discipline, leveraging technology to improve efficiency and a continuous desire to inspire exceptional performance.

Sales Agent [Check Off Loans] - Platinum Credit Limited - Kenya

(2025-01)

• Promote and sell check-off loans to civil servants, TSC members, and employees of partner institutions.
• Prospect and onboard an average of 20-30 clients monthly through field visits, cold calls, and referral.
• Maintain monthly conversion rate of 75%+ from leads to disbursed loans.
• Ensure full and accurate documentation, reducing application rejections by 90%
• Meet and exceed monthly loan disbursement targets of Ksh 500,000 ranking in the top of branch sales agents.
• Deliver excellent client service and retention through consistent follow up and product support
• Collaborate with credit officers and underwriting teams for timely loan processing and issue resolution.

Sales representative [SMEs] - Kenya Commercial Bank - Kenya

(2022-01 - 2022-10)

• Onboarded business owners to KCB business vooma accounts and business tills.
• Guided customers through account application process and reviewed their applications.
• Provided door to door product campaigns to ensure customers have access to product information
• Provided excellent customer service and handled customer complains.
• Collected customer feedback on bank products.
• Reporting to sales manager and assisting in compiling and analyzing sales figures.
• Devising strategies and techniques necessary for achieving the sales target and deciding the course of action.

Sales agent - Furniture palace - Kenya

(2021-06 - 2021-12)

• Identified customer needs and pitched the most relevant products.
• Recommended furniture to customers based on their needs and preferences.
• Maintained organized, presentable merchandise to drive continuous sales.
• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet their needs.
• Processed orders from customers and prepared invoices for customers who have purchased the products logistics intern - Centre for Health Solutions - Kenya

(2020-01 - 2021-05)

• Maintained stocks, updated record, received deliveries and detected discrepancies between stocks and records.
• Assisted with the daily functions of the storeroom.
• Assisted in ordering office stationery and materials to support company projects.

Bachelor of science - Economics - Jomo Kenyatta university of agriculture and technology (2020 - 2024)