Nelson Wanekeya

Versatile service representative with proven experience in fast-paced call center environments. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. Brings talent as a record-breaking service provider with 99% positive customer feedback rate

●Customer Service Representative

Africa Flight Services (2019 November- Present)

▪︎Build relationshipswith customers, utilizing deescalation techniques to resolve passenger issues calmly and professionally,and maintain a 93-96% customer satisfaction rating.

▪︎Deliver high-quality customer experience to passengers throughout thecheck-in and boarding process and identify solutionstoissues and challenges related to flight delays, cancellations,baggage weight, and travel complications.

▪︎ Coordinate with airport teams and passengers to ensure appropriate accommodations for customer needs and resolve issues with compassion and understanding.

●Underwriting Intern

Insurance Regulatory Authority (2019 February- September)

▪︎Assisted with the underwriting process, perform basic insurance-related clerical work, and input new business applications into a policy management database.

▪︎Develop a basic understanding of the content of policies written by the company.

▪︎Develop a basic understanding of the insurance industry and the organizational relationships of the company.

Customer Relationship

• Generate Etims debits
• Issuing policy documents
• Issuing certificates
• Issue renewal notices
• Cancellation process

Kenyatta University (2013-2019)

Bsc.Actuarial Science

St Peters Mumias Boys High School (2009-2012)

Joy Villa Primary School (1999-2008)