
Newton Kiiru
Customer Service Specialist
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Experience
Freelance Videography at Self-employed (2025-01 – Present)
Freelance videography services providing shooting, editing, creative directing and lighting services.
- Shooting and editing footage
- Creative Directing and Lighting
Call Centre & Sales Representative - T-Mobile USA Campaign at T-Mobile USA (2024-03 – 2024-12)
Handled inbound calls and sales requests for T-Mobile USA postpaid accounts with customer data management and troubleshooting.
- Receiving inbound calls and handling sales requests
- Managing customer data and troubleshooting for postpaid accounts
Call Centre & Sales Representative - Metro by T-Mobile Campaign at Metro by T-Mobile (2022-08 – 2024-03)
Managed inbound calls and sales requests for Metro by T-Mobile prepaid accounts with customer data management and troubleshooting.
- Receiving inbound calls and handling sales requests
- Managing customer data and troubleshooting for prepaid accounts
Education
Bachelor's Degree in Mass Communication and Film Studies – St. Paul's University, Limuru (2018 – 2021)
KCSE – Giakanja Boys' High School - Nyeri (2011-01 – 2014-11)

