Newton Opiyo

Performance oriented and customer focused credit administrator offering exceptional record of achievement over 4 year’s career. Tenacious individual with strategic and analytical approach to developing strong relationship with clients, managing credit risk, analysing data and sound decision-making. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Detail oriented and thorough with excellent judgement on risk values.

Kasha Global Inc April 2022-September2022 Key Account Manager

• Increased revenue from key accounts due to successful identification and execution of new business opportunities by 60%.
• Improved loyalty and customer satisfaction due to excellent customer service and relationship management by 30%
• Identification and successful execution of growth opportunities with key accounts resulting in increased sales and revenue by 30% month on month.
• Successful forecasting of sales and revenue projections for key accounts and achieving or exceeding targets.
• Early identification of potential risk and opportunities.
• 10% improvement on cross-functional collaboration and communication.

• Implemented new collection strategies by successfully negotiating payment plans with delinquent customers that reduced the number of overdue accounts and improved collection by 60%.
• Reduced the average days sales outstanding by 20% resulting in improved cash flow and reduced bad debt expenses.
• Improved customer communication and support during the credit processes, resulting in higher percentage of repeat business from existing customers.
• Successfully resolved customer complaints related to credit administration resulting in improved customer retention and loyalty.
• Reduced bad debt expense by 40% through successful identification and mitigation of potential credit risk.
• Achieved compliance with regulatory requirements related to credit risk management, ensuring the organization operations were legally and financially secure through thorough verification and documentation on new recruited customers.
• Reduced credit application processing time by 15% resulting in quicker turnaround time for credit applications and approvals.
• Reduced errors and inaccuracies in credit processes by 10% resulting in increased accuracy and reliability of credit decision making.

• Oversaw and coordinated application processes of 200+ loan closing from enquiry to completion.
• Grew existing clients’ relationships through regular updates and engagements, boosting retention by 25%.
• Lowered credit losses by 22% by analyzing delinquent accounts and taking preemptive action based on system of warning signs.

St Dominic’s Technical &Agricultural Institute Certificate in Electrical Installation

Jomo Kenyatta University of Agriculture and Technology xxx Bachelor in Business Management