Nicholas Erupe

Results-oriented professional seeking to contribute to impactful development program within an agri-enterprise and market systems environment. Bringing hands-on experience in program coordination, data quality assurance, team leadership, and stakeholder engagement, with a commitment to driving inclusive economic growth across East Africa.

Team Leader at Chapeo Credit Limited (2025-08 – 2026-03)

Led and supervised a collections team, managing performance, productivity, and compliance in a fast-paced environment.

• Led and supervised a collections team, consistently achieving daily and monthly recovery targets through structured workflow planning
• Monitored key performance indicators (KPIs) including recovery rates, contact rates, and promise-to-pay performance, providing regular reports to management
• Provided ongoing coaching and performance feedback to team members, improving overall agent productivity and compliance with operational standards
• Managed portfolio allocation and prioritized high-value accounts, demonstrating strong organizational and decision-making skills
• Ensured strict adherence to company policies and ethical standards, maintaining team accountability and integrity

Associate at SamaSource (Sama) (2023-04 – 2025-06)

Coordinated program workflows and conducted data audits to ensure project milestones were achieved within defined timelines and quality benchmarks.

• Coordinated program workflows to ensure project milestones were achieved within defined timelines and quality benchmarks
• Conducted thorough data audits and validation procedures to maintain accuracy, consistency, and strict adherence to operational standards — directly applicable to M&E and reporting functions
• Identified and resolved data inconsistencies and workflow issues, contributing to improved operational efficiency
• Prepared and maintained clear documentation and reports for cross-functional stakeholders, ensuring alignment on deliverables
• Participated in continuous capacity-building training, staying current with tools, methodologies, and best practices
• Recommended and implemented workflow improvements that enhanced team productivity and output quality

Certificate in Web Research – Sama School (2023-03 – 2023-04)

Bachelor of Science in General – Egerton University (2017-09 – 2022-07)

Kenya Certificate of Secondary Education (KCSE) – Good Shepherd Minor Seminary (2012-01 – 2015-04)