Nicholas Muia

I am a professional in customer service management, Business Process Outsourcing service provider (BPO), Retail sales, key account management, Distributor management, quality assurance, after sales management, warranty management, E-Waste management, operations management with Technical support background and soft skills with more than ten (10+) years’ experience in management in Mobile phones & Telecommunications industry, Home appliances, Electronics, information Technology, My background includes customer care management, ToT (Trainer of Trainers), sales management, marketing, pre and post-sales research & development, technical support for top brands and I have developed an excellent ability to develop and maintain new business through professional persistence and maintaining strong customer relations. Having worked and trained in Kenya, other African countries and globally

customer care Manager

Degree in business management