Niemoh Kim

Organized and results-driven professional with 4+ years of experience supporting business operations through client communication, administrative coordination, documentation, relationship management, research, follow-ups, and CRM management. Experienced in working independently in a remote environment while managing multiple clients, business priorities, quotations, negotiations, and after-sales activities. Strong ability to coordinate tasks from initial inquiry through completion, maintain professional communication with clients and business stakeholders, manage customer information and pipeline activities using Salesforce CRM, and provide timely follow-up.

Brings a strong commercial understanding, attention to detail, problem-solving ability, and a proactive approach to supporting business growth and day-to-day operations.

Sales & Client Engagement Specialist at Kashila Enterprise (Present)

Joined the company as its first employee during the startup phase and supported the establishment and development of the company's sales and client engagement function.

• Managed day-to-day communication with clients, including inquiries, consultations, quotations, negotiations, follow-ups, and after-sales support.
• Coordinated client requirements from initial inquiry through quotation, order progression, delivery, and postsale support.
• Maintained professional relationships and ongoing communication with multiple business clients and stakeholders.
• Personally secured and managed business relationships with Muthaiga Golf Club, VetLab Golf Club, Limuru Golf Club, Vipingo Ridge Golf Resort, Thika Greens Golf Resort, Great Rift Valley Lodge & Golf Resort, and Machakos Golf Club.
• Conducted prospecting, research, and follow-up activities to identify opportunities and maintain an active client pipeline.
• Utilized Salesforce CRM to manage customer interactions, opportunities, and pipeline activities.
• Prepared and communicated quotations while coordinating client requirements and negotiations.
• Provided after-sales support and maintained relationships with existing clients to encourage repeat business and retention.
• Worked independently in a remote environment, managing multiple priorities and maintaining consistent communication with clients.
• Contributed to business expansion that enabled the company to grow from a one-person operation to a growing team.
• Key Achievements: Increased recurring clients from 2 to 8 within 10 months.
• Key Achievements: Helped grow average monthly sales revenue to approximately KES 1.5 million.
• Key Achievements: Contributed to the company's growth from a one-person operation to a business capable of hiring additional staff.

Sales Representative at Tiana General Hardware (2021-01 – 2024-04)

• Managed customer communication and provided product information and recommendations based on customer requirements.
• Built and maintained strong customer relationships that supported repeat business and long-term client loyalty.
• Handled customer inquiries, product recommendations, pricing discussions, and sales negotiations.
• Maintained consistent follow-up with customers throughout the sales process.
• Supported day-to-day business activities through proactive customer engagement and sales administration.
• Negotiated pricing and successfully closed sales while maintaining profitability targets.
• Consistently exceeded individual and team sales expectations in a competitive retail environment.
• Key Achievement: Contributed to increasing monthly sales revenue from KES 2 million to KES 3.5 million within approximately one year of joining.

Diploma in Purchasing & Supply Management – Kenya Institute of Management

KCSE – Ngiriambu Girls High School