Sales Account Manager - Bliss resort - nyali, Mombasa
(2025-01)
- Develop and execute strategic sales plans to achieve and exceed revenue targets.
- Identify new business opportunities within the hospitality and corporate sectors.
- Manage and grow existing client accounts through excellent service and communication.
- Conduct regular client visits, presentations, and hotel site inspections.
- Negotiate contracts, prepare proposals, and close deals with clients.
- Collaborate with the marketing team to implement promotions and brand awareness campaigns.
- Provide timely market intelligence and competitor analysis to inform strategy.
- Maintain accurate sales records, reports, and client data on the CRM system.
- Represent the hotel at industry events, exhibitions, and trade shows.
- Coordinate with hotel departments to ensure seamless delivery of services to clients.
Reservations Manager - Bliss resort - Nyali, Mombasa
(2023-04 - 2024-12)
- Handled incoming reservations via phone, email, website, OTAs and walk-ins.
- Ensured accurate data entry in the (PMS).
- Monitored room availability, rates, and restrictions across all channels to optimize occupancy and maximize revenue.
- Ensured a seamless guest experience from the reservation stage through to check-in, including offering personalized service where possible to encourage return bookings.
- Presented the property to potential clients, showcasing the hotel's amenities, services, and special offerings to close deals.
- Managed bookings for corporate events, meetings and other group reservations.
FRONT OFFICE PERSONNEL/RESERVATION Assistant - Kaskazi beach hotel - Diani, ukunda
(2021-02 - 2023-03)
- Greeted all visitors and clients on the phone and in person with courtesy
- Maintained a record of all couriers and documents both incoming and outgoing
- Ensured that all inquiries made by the clients are answered
- Administered the payments made by the clients and issued receipts for the same
- Maintained a record of all personal information coming to the organization
- Supported both the clerical and administrative department of the hotel
- Ensured that the Front desk operations in the organization are working efficiently
- Handled all communication with clients to maintain optimal customer services for the clients
- Keep front desk clean, tidy and supplied with the necessary supplies
- Keep the office in order
- Keep all the records in order for future reference
Tourism Officer - Nandi county Government - kapsabet, Kenya
(2019-08 - 2019-12)
- Collaborated with peer to plan and successfully execute community building programs that created a positive, multicultural living environment for locals
- Distributing data collection from different organizations in Nandi county
- Preparing plans for the purchase of equipment, services and supplies
- Maintaining and updating supplier information
- Managing inventories and maintaining Accurate purchase and pricing records
- Writing purchase requisition and purchase order
- Preparation of tender documents
- Filling of the preliminary table
- Entering the local purchase and service orders
- Opening tender minutes and file preparation
