Njeri Ngunjiri

Operations • Customer Success • Project & Administrative Support

Talent

NairobiMember since July 2, 2026

Atención al ClienteCoordinador de ProyectosIngreso de DatosResearch SupportQuality AssuranceControl de CalidadResolución de ProblemasStakeholder CommunicationCustomer Support & Client RelationsDocumentation & Records ManagementProcess ImprovementCross-functional CollaborationFood Safety & HACCPOrganization & PrioritizationWritten & Verbal CommunicationMicrosoft Office

Hire this person

Send a job offer directly to this candidate

Atención al ClienteCoordinador de ProyectosIngreso de DatosResearch SupportQuality Assurance

About

Hello. I am an organized and adaptable professional with experience in operations, customer support, quality assurance, performance tracking and stakeholder coordination. I have worked in fast-paced environments where accuracy, communication, problem-solving and consistent follow-through are essential.

My experience includes tracking and following up on customer quality cases across more than 100 branches, maintaining operational and KPI records, supporting large-scale service delivery, coordinating with cross-functional teams and preparing accurate documentation and reports. I am comfortable working with data, identifying issues, following up on actions and supporting teams to deliver efficient, high-quality services.

I hold a Bachelor of Science in Food Science and Technology from the University of Nairobi and have developed additional interests in project management, business operations and customer success. I am particularly interested in opportunities where I can combine my analytical and organizational strengths with communication, coordination and continuous improvement.

Experience

EAST AFRICAN BREWERIES LIMITED (EABL) – Quality Intern (Supply function) | Jan 2026 – Mar 2026

Supported day-to-day quality and operational activities through accurate documentation, data recording and follow-up.
Supported internal audits and followed up on corrective and preventive actions with relevant teams.
Collaborated with cross-functional teams to communicate observations and support timely resolution of issues.

FOOD FOR EDUCATION – Operations Trainee(Quality & Performance Support) | Apr 2025 – Nov 2025

Supported operations and performance monitoring for a school feeding programme serving over 50,000 meals across 79 schools.
Maintained operational trackers and monitored KPIs to support decision-making and performance improvement.
Supported production planning and coordination at Giga Kitchen, serving an expanded network of 79 schools.
Followed up on operational issues and coordinated with teams to support timely resolution.
Prepared and maintained reports, documentation and operational records.
Supported staff communication and training on quality, hygiene and standard operating procedures.

JAVA HOUSE AFRICA – Quality Control & Food Safety Intern | Aug 2024 – Mar 2025

Tracked and followed up on customer quality cases across 100+ branches.
Supported investigation, documentation, escalation and resolution of customer-related quality issues.
Maintained accurate customer quality and operational records.
Supported supplier follow-up on quality concerns and non-conformances.
Conducted quality and hygiene inspections and documented findings for corrective action.
Supported staff training and communication on quality and operational procedures.

Education

Bachelor of Science in Food Science and Technology | University of Nairobi | 2020 – 2024

Relevant areas of study included Food Marketing, Environmental Health, Production Economics, Food Safety, Product Development, Research Methodology and Quality Management.