Njoki Warui

Detail-oriented Front Office Administrator with 3+ years of customer service and administrative coordination experience in institutional settings. Skilled in reception operations, client relations, scheduling, and office management. Proven ability to maintain professional standards, manage multiple priorities, and deliver efficient support across multi-departmental environments.

Reception assistant at Multimedia University of Kenya (2025-06 – 2025-09)

• Working with the wider institutional team.
• Welcome guest and give directions around the institution.
• Filing, documentation and record keeping
• Receiving calls.
• Scheduled meetings

Service and carshier assistant at Multimedia University. (2025-07 – 2025-09)

• Event organising.
• Attending to customer's requests.
• Confirming cash receipts.
• Stock taking.

Service and production assistant at S.t Andrew's School Turi (2024-01 – 2024-06)

Coordinated between production and service delivery units, ensuring timely operations and adherence to high quality standards

• Empathy
• Machinery operation
• Active listening, clear communication and problem solving
• Professionalism and etiquette

Bachelor's in Hospitality and tourism management – Catholic University of Eastern Africa (2023-01 – 2025-12)

KCSE Certificate – Tumu tumu girls highschool (2019-01 – 2022-12)