Noelina Ndunda

I am a results-driven Data Analyst with a strong foundation in transforming complex data into clear, actionable insights that support strategic decision-making. I excel in data cleaning, exploration, statistical analysis, and building dashboards that effectively communicate trends. I am proficient in performing ETL (Extract, Transform, Load) processes, conducting EDA (Exploratory Data Analysis), and using analytical tools such as SQL, Python, Excel, and Power BI.

Additionally, I am recognized for my analytical thinking, attention to detail, and ability to translate business questions into data-driven solutions. I am committed to continuous learning, process improvement, and delivering insights that generate measurable business impact.

Customer Relations Assistant at Stima DT Sacco Society (2025-08 – Present)

• Provide personalized customer service through active listening and delivering the best experience at every touchpoint.
• Handle customer queries quickly and give feedback to members.
• Prepare monthly reports on various KPIs.
• Provide excellent client satisfaction ratings through outstanding service delivery and consulting with businesses to supply accurate product and service information.
• Recommending optimal solutions for members based on their specific needs.

Sales and Relationship Representative at Stima DT Sacco Society (2022-07 – 2025-07)

• Developed professional sales presentations to showcase Stima Sacco's product features and competitive advantages effectively by utilizing data from existing customers and various product uptake metrics.
• Generated new leads by networking, attending industry events, monitoring and evaluating economic trends, and identifying gaps in society.
• Leveraged data-driven insights to create and execute marketing plans aimed at increasing brand awareness and driving sales.
• Analysed the demographics, behaviour, and customer preferences to segment our audiences for different products and services, pushing promotional messages and disseminating information regarding their preferences. This approach helped increase sales for various target audiences.
• Engaged customers on a personal level to ensure customer satisfaction and retention.
• Analyse customer behaviours to understand the factors that influence members' decisions to exit, and come up with possible solutions to counter the member attrition rate.

Direct Sales Representative (Shariah) at National Bank of Kenya (2021-07 – 2022-06)

• Marketed and sold unsecured personal financing products in adherence to Islamic banking principles.
• Promoted awareness and understanding of Islamic banking benefits within the Muslim community.
• Actively marketed the bank's full range of products to target customer segments.
• Conducted credit appraisals and processed financing applications for diverse clients.
• Planned business visits to assess and appraise clients interested in financing solutions.
• Delivered exceptional customer service, ensuring a positive client experience.
• Assisted clients in opening personal and business accounts, ensuring compliance and accuracy.

Statistician Intern at County Government of Mombasa (2019-05 – 2019-12)

• Analysed the previous financial year's county budget to identify key components and financial priorities.
• Reviewed and evaluated fiscal data to extract insights for future budget planning.
• Participated in public forums to contribute to the county's budgeting process.
• Monitored and assessed the implementation of projects from the previous year's budget in collaboration with county officials.

Mentor and Facilitator at Afya Pwani Organization (2020-11 – 2021-04)

Applied Data Science – World Quant University (2025-09)

Certified Islamic Finance Executive in Islamic Finance – Ethica Institute of Islamic Finance (2023 – 2025)

Bachelor of Science in Statistics – Taita Taveta University (2014 – 2018)

Kenya Certificate of Secondary Education – Makueni Girls High School (2010 – 2013)