Norah Ngahu

I am self-driven, ambitious, innovative, a fast learner, a true team player with good interpersonal skills. I possess a great desire and drive to prosper in all work that I venture into. A very enthusiastic person who thrives on challenges that may arise.

Salesperson at Jawada Shoe Shop (2025-07 – Present)

• Welcoming customers, assisting with product location, providing product information, and assisting at the checkout/POS
• Receiving, inspecting, recording incoming stocks, and updating inventory records
• Cash handling responsibilities
• Replenishing shelves, organizing displays, and conducting stock rotation (first-in, first-out)
• Cleaning, tidying shelves and ensuring the store is safe and organized
• Monitoring for theft, reporting hazards, and adhering to health and safety regulations

Waitress at Cafe Arabika (2016-07 – 2018-08)

• Greet customers, escort them to their tables and make sure they settle comfortably
• Present menus and make recommendations upon request
• Receiving drinks and food orders and serve customers request to the standards required
• Serving dishes to customers at the table
• Ensure timely delivery of all foods and beverages to customers
• Understand menu contents and keeping update with any menu changes
• Prepare tables by setting up linens, silverware and glasses
• Inform customers about the day's specials
• Take accurate drinks and food orders using ordering system, order slips or by memorization and forward to kitchen staffs

Waitress at Ignition Lounge (2013-02 – 2014-09)

• Welcome and acknowledge all guest according to company standard in a timely, friendly and efficient manner
• Managing the staff workers
• Act as a store keeper
• Ensuring that bars and lounge stations are fully stocked, clean and tidy at all times

Waitress at Castle Royal Hotel (2011-03 – 2012-12)

• Greet customers, escort them to their tables and make sure they settle comfortably
• Presenting menus to customers and answers queries about it and make suggestions
• Understand menu contents and keeping update with any menu changes
• Serving dishes and drinks to customers at the table
• Brew coffee and tea for customers
• Post customers' orders into the computer for transmission to kitchen, coffee shop and cold beverages
• Perform other tasks as assigned by supervisor or managers
• Provide excellent customer service

Diploma in Food and Beverage – Mountain Top Institute (2010 – 2011)

Kenya Certificate of Secondary Education – Westminister Academy (2009 – 2010)

Kenya Certificate of Secondary Education – Shiners Girls High school (2005 – 2008)

Kenya Certificate of Primary Education – Ngutu Primary School (2000 – 2004)